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ONEOffice eFax and eSMS

  • ONEOffice eFax and eSMS
  • Enabling and Disabling eSMS and eFax Services to Users
  • Setting threshold alert for eSMS and eFax Services
  • Generating eFax and eSMS Reports

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    eFax User Functions
    Preparing ONEOffice Document for Faxing

    Compose your document to be faxed in OneOfffice Document as illustrated in the figure below.

    Figure 6 - Compose Document to Send

    Download and save the ONEOffice Document in Word format. After that, the document is ready for faxing.

    Figure 7 - Download Document as Word Format

    Composing Faxes using ONEOffice Email

    Once a user’s assess privilege to fax has been enabled, the user can compose fax from an email application, for example ONEOffice Email, by the following steps

    1. For the “To:” field, enter the fax recipient name, country code (+65 for Singapore), destination fax number, and “@efax.singtel.com”
    2. Enter the email subject. The subject will appear as the title on the fax cover.
    3. Enter the email body. The email body will appear as the fax message on the fax cover. If the email does not have a body, the recipient will not receive a fax cover.
    4. If need to, attach documents to be faxed in the email. Attachments will follow after the fax cover. Refer to Table 1 for supported document formats.
      5. PDF (recommended ISOv1.7).pdf
      Microsoft Word 97-2003.doc
      Microsoft Word .docx
      TIFF images .tif. /tiff

      Table 1: Supported document formats

    5. Send out the email. The sender will receive an email on the fax status.
    6. Please note the maximum message size limit is 10 MB and page limit is 250. User will receive email notification if message exceeds the limit.

    Figure 8 - Compose a Fax

    Faxing to Multiple Recipients

    To fax to multiple recipients, enter multiple email addresses in the “To:” field.

    Figure 9 - Faxing to Multiple Recipients

    Understanding eFax Sent Status

    For user’s record, upon sending a fax request, user will receive email notification of the fax status.

    Figure 10 - Fax Successful Email Notification

    However, if your fax is not sent successfully, you will receive and email notification shown below

    Figure 11 - Fax Failure Notification

    eSMS User Functions
    Composing SMS

    Once the user’s assess privilege to SMS has been enabled, the user can compose SMS from ONEOffice Email via the following steps

    1. For the “To:” field, enter country code (+65 for Singapore), destination mobile number, and “@esms.singtel.com”
    2. Enter the email subject. The subject is optional and will appear as a SMS message if entered. .
    3. Enter the email body. The email body is optional and will appear as a SMS message appended to the subject message if entered. Refer to Table 2 for supported eSMS characters.
    4. After sending out the email. The sender will receive an email on the SMS status.
    5. Please note the maximum SMS message length is 1,000 characters. This limit will be inclusive of the Sender prefix ‘’ automatically added to all sent messages.

    Figure 12 - Compose an SMS

    Table 2 - Supported eSMS Characters

    SMS to Multiple Recipients
    To SMS to multiple recipients, enter multiple email addresses in the “To:” field.

    Figure 13 - SMS to Multiple Recipients

    Long SMS

    To send message with more than 160 characters which includes the Sender prefix i.e: ‘, compose your message as usual. The message will reach the recipient as multiple SMSes.

    Understanding eSMS Sent Status

    For user’s record, upon sending a SMS request, user will receive an email notification of the SMS status.

    Figure 14 - SMS Successful Email Notification

    Figure 15 - SMS Failure Email Notification

     

    1. Once you launched the application, the ONEOffice dashboard will appear as a popup. Click on the Manage button under Settings.

    2. The Settings page will appear. You will see the list of users in your company. As the company administrator, you can enable the eSMS or eFax Services to your users. Just click on the relevant check boxes to assign the service. Click on the Submit button once you are finished.

    3. The system will reflect the changes immediately.

    You can disable the service to the user anytime you wish to. Just uncheck the box and click Submit.

     

    1. Once you launched the application, the ONEOffice dashboard will appear as a popup. Click on the Manage button under Settings.

    2. The Settings page will appear. You will see the list of users in your company and their usage settings for eSMS and eFax services. There are three levels of Threshold settings. Once the user reaches the threshold, the administrator will receive a notification email. The user can’t continue to use the eFax or eSMS. You can click on customize to specify the number of minutes or SMS the user can send, or Unlimited meaning the Administrator will not receive any notification email at all.

    3. To set the Default Threshold, click on the Set/Edit Threshold button.

    4. You can indicate the threshold on the company level or user level. Once you are ready, just click on the Submit button to save your changes.

     

    1. Once you launched the application, the ONEOffice dashboard will appear as a popup. Click on the Manage button under Reports and Usage Data.

    2. The Reports page will appear. You can see a list of daily and monthly usage reports.

    3. To view the report, click on the report and click on Search button to see the full list of reports under that category.

    4. Select the file type you wish to view in and click on Export to File.

    5. You can also select the service you want to view on. Click message type and select eSMS or eFax and Search.