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Frequently asked questions
Learn how to get a myBusiness account here.
When you convert your free trial to paid service or buy a new app, you are required to pay using your Singtel Business billing account. Only selected apps and offers can be paid using a credit card (click here for more information).
Why do I need to enter my billing details?
Your billing details are required for verification and security reasons.
Where can I find my billing account?
You can refer to your Singtel bill for the account details. Please see a sample of the bill below.
I am a new customer, how do I get a Singtel billing account?
You can contact us through the following:
Call us: 1800-BUY-SaaS (1800-289-7227)
(Mon-Fri: 9:00 am – 5:00 pm)
Email us: buysaas@Singtel.com
Visit us: Singtel shop Comcentre
(31 Exeter Road, Comcentre Business Counter, Singapore 239833)
For visit to the Singtel shop Comcentre, please present the following documents in order to transact on behalf of your Business/Company:
- Company Business Profile (must be within the month of application)
- Letter of Authorisation for the Bearer (under Company letterhead)
- Original Bearer's documents: NRIC or Employment Pass/ Staff Pass (together with photo identification, e.g. Passport)
Payment by credit card
Now you also have the convenience to pay selected apps using your credit card.
What are the apps that I can pay using my credit card?
Currently, you can only pay using your credit card for selected apps and offers (Second CRM, V-CUBE Meeting, AppExe, 6parcels, FetchFans, Business Domain Name & Hosting, Business Web Hosting, MecWise Claims, MecWise Time Management, Business Email Hosting, MecWise Payroll Software, MecWise Employee Self-Service Leave Management Software, eShop Builder , Web Builder , Oystor ) on myBusiness. These apps will be indicated in the Offer page when you buy them. More apps will be added in the near future.
I am paying for apps on my Singtel business billing account currently. Can I convert to credit card payment mode?
No, you are not allowed to convert the payment mode of your myBusiness account to credit card once it is on Singtel business billing account.
Can I pay for apps on myBusiness using both Singtel business billing account and credit card?
No, you can have only 1 payment mode on myBusiness.
Can I pay for apps using different credit card on myBusiness?
Yes, you can use different credit card to pay for apps. Please note that the latest credit card used for the payment will be retained on our record for purpose of successful renewal of your app.
Which credit cards do you accept?
myBusiness accepts 3D Secure (3DS)-enabled VISA and MasterCard. All other cards will not be accepted.
What is 3D Secure?
3D Secure is an enhanced security protection provided by VISA and MasterCard to protect card holders from fraudulent transactions. A one-time password (OTP) will be required when you make a payment online. The OTP, a single-use random password will be sent to you via SMS or generated by your online security device as a second level of authentication.
Is my transaction secured?
Yes, all information provided to us on your browser will be securely transmitted to myBusiness using Secure Socket Layer (SSL) encryption.
How will I be billed if I pay using my credit card?
You will be billed the full service term upfront when you make payment through your credit card. For example, if you subscribe to a 12-month service, the deduction will be for the full 12-month.
Can I opt for monthly billing through my credit card?
Monthly billing is available only for customers with Singtel business billing account.
Do I need to renew subscription for my apps ?
For your convenience, myBusiness renews your apps by default so there is no disruption to your service.
Will I get notified before my credit card is charged for the renewal?
myBusiness will send a billing advise in advance (60 days before the end of service term) as a reminder for the renewal of your apps before any charges is made to your credit card on our record.
How do I stop the renewal for my apps?
To stop the renewal for your apps, you will need to submit a termination request at myBusiness at least 30 days before the end of your apps' service term.
I want to upgrade my apps to a higher edition within the service term. Is that possible?
Yes, you can upgrade to a higher edition, and top up the price difference.
When I upgrade my apps, will my service term be extended or re-started?
Your service term will be re-started with immediate effect.
Can I downgrade to a lower edition after I have sign up?
Yes, you can do so if the application allows downgrade.
When will the downgrade be effected?
The downgrade will be effected only at the end of your current service term. You will continue to use the current edition until the end of your current service term since you have paid for it.
When will I be billed on my credit card for the lower edition?
You will be charged 14 days before the end of your current service term.
I have requested to downgrade the edition. Can I cancel the request after that?
Yes, you can cancel your downgrade request 15 days before the end of your current service term, or as long as before the charge is made to your credit card.
What should I do if I want to change my payment mode from credit card to Singtel business billing account?
Please click here to contact us. Please note that upon changing your payment mode to Singtel business billing account, all future new purchases on myBusiness will be made to your Singtel business billing account.
When can I change my payment mode to Singtel business billing account?
You should submit the request at least 30 days in advanced of intended effective date. Fees and charges for renewal of your SaaS will be effective on the next anniversary date.
Can I change or update my credit card details?
Yes, your company Primary Administrator can change or update credit Card details anytime on myBusiness.
When I try to change or update my credit card details, the system shows a SGD 1.00 to be charged to my card. Why is this so? Will I be billed?
This step is required to validate the new credit card. You just need to enter the OTP and submit the request. Please be assured that you will not be billed for this process.
What happens when I change or update my credit card details?
When the change is effected, all future fees and charges related to your apps renewal will be made to that credit card.
What happens if myBusiness is unable to charge to my credit card for renewal of my apps?
myBusiness will send an email notification to your contact email address on record that your apps renewal has failed. You are responsible to take appropriate corrective action on myBusiness to renew before expiry of your apps' service term.
What happens if my failed renewal is not corrected before the end of my apps' service term?
We will deem it as your decision to terminate your apps and myBusiness will terminate your apps at the end of the service term.
What happens if my credit card expires?
myBusiness will not be able to renew your SaaS sucessfully. You are responsible to update your credit card details on myBusiness when there is any changes to ensure a successful renewal of your apps.
When can I terminate my apps if I am on credit card payment mode?
You can terminate your apps at anytime.
Do I get a refund if I terminate my apps?
There is no refund.
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