PASS Support
PASS Support
How PASS works
Buy
Select and purchase your PASS package via your monthly Singtel bill or credit card.
Set up
Submit your business requirements and our professionals will work on it.
Use
Once your solution is up and running, you can make changes through myBusiness anytime.
Frequently asked questions
PASS is the professional assisted SaaS solution, consisting of setting up the solution, subscribing and provided unlimited helpdesk support for the next 12 months. It is aimed at helping SMEs to get their service, e.g. creating their websites, ready. All these for one flat charge for the first year. From the second year onwards, you will continue to pay at the prevailing monthly recurring charge of the service.
You will receive an email within minutes after you purchase it online (or within 3 working days if you purchase it from the Singtel retail shop or from our sales consultants). You can login to myBusiness to submit your content when you are ready.
We hope that will not happen! When you purchase PASS, you have paid for the setup service, including one year usage of the app. Therefore, we recommend that you continue to use it until the end of first year before you terminate. If however, you need to do so urgently, you may choose to terminate the service with 30-day notice, but no refund will be provided.
Contact us
Enquire online
Call 1606
If you are overseas, call us at +65 6221 1606
Our operating hours are:
Mon – Fri: 8am to 7pm; Sat: 8am to 6pm; (Closed on Sun & Public Holidays)
Step 1: Hold for English or Press 1 for Mandarin;
Step 2: Press 2 for Technical Assistance;
Step 3: Press 5 for Singtel myBusiness & SaaS Apps