1. What is the SingNet Desktop Security Online Management Portal?
The SingNet Desktop Security Online Management Portal provides you with overview information about the security of your computer network. It also provides you with information on how to solve specific issues through an easy-to-use web interface.
2. Why do I need online Management Portal?
The online Management Portal gives you access to 24/7 security overview on all computers covered by the service. It enables subscription management; real-time monitoring of the network status and security risks, which then can be addressed without delay.
3. How do I access online Management Portal?
Please login to myBusiness Dashboard at the top right corner in http://mybusiness.singtel.com. Then click on “My Services” on the right site. To access the online Management Portal, please click on the “Launch App” below SingNet Desktop Security.
4. I need to install SingNet Desktop Security software on a new employee’s computer, where can I find my Subscription Key?
Your Subscription Key is available in the Online Management Portal under “Subscriptions” tab. The “Subscriptions” page will display the Subscription Key assigned to you.
5. How do I know how many licenses I have?
The Online Management Portal provides you with information on your license usage. Always make sure that you have unused licenses before you install the security software to a new computer. If you try to install the software without any free license, the installation will not succeed.
To check how many unused licenses you have, follow the steps below:
1. Log in to the Online Management Portal (please refer to question 3).
2. Click the “Subscriptions” tab.
3. The page will show the Subscription Key and the number of licenses that are in use.
6. I have to replace my old computer with a new one and now I do not have any more license for use. How can I free up a license from the old computer?
You can remove the license from the unused old computer by following these instructions:
1. Log in to the Online Management Portal (please refer to question 3).
2. Select the “Subscriptions” tab.
3. Click on “Show Computers”.
4. Click on the checkbox beside the name of the old computer.
5. Click on the “Remove Computers” button to free up the license from the selected computer
7. Can users give a copy of the software or the Subscription Key to an outsider?
No. Each installation of the software needs to be made using a subscription key. If an outsider installs the service using your company’s Subscription Key, it will be deducted from the amount of your unused licenses. Distributing the SingNet Desktop Security without permission is against copyright laws.
TECHNICAL
1. How do I know if my users’ computers are protected?
The online Management Portal provides you with an overview of the corporate security within the network and allows you to investigate possible problems. You can verify if there are any security issues requiring your attention by logging in to the portal and checking the status on the “Home” page.
2. How can I change the Security profiles for computers in my company’s network?
Please follow the steps below:
1. Log in to the Online Management Portal
2. Click on the “Computers” tab.
3. Click on the checkboxes next to the names of computers that you want to apply the profile to.
4. Click “Assign profile” and select a profile that you would like to apply
3. User has formatted hard drive, what do I need to do?
Basically you do not need to do anything, except to reinstall the SingNet Desktop Security software using the same Subscription Key.
4. Can I grant access of the Management Portal to other users to view?
Yes. The Network Administrator can create and assign a user under myBusiness marketplace portal to grant another user to view the Online Management Portal. Please follow the steps below:
1. Log in to the myBusiness marketplace via http://mybusiness.singtel.com
2. Click on “My Services” on the left
3. Click “Manage Licenses” under SingNet Desktop Security.
4. Select a user from the list given to assign the access
5. Alternatively, you can search and create user from the “Users” tab on the left.