Frequently Asked Questions

  1. I am a new customer, how do I get a Singtel billing account?

    You can contact us through the following:

    Call us: 1800-BUY-SaaS
    (1800-289-7227)
    (Mon-Fri: 9:00 am – 5:00 pm)

    Email us: buysaas@Singtel.com

    Visit us: Business @Singtel shop Comcentre
    (31 Exeter Road, Comcentre Business Counter, Singapore 239833)

    For visit to the Singtel shop Comcentre, please present the following documents in order to transact on behalf of your Business/Company:
    - Company Business Profile (must be within the month of application)
    - Letter of Authorisation for the Bearer (under Company letterhead)
    - Original Bearer’s documents: NRIC or Employment Pass/ Staff Pass (together with photo identification, e.g. Passport)

  2. Apps Password Sync Feature

    App Password Sync


    1. What is App Password Sync?
    App Password Sync is a feature which allows users to sync myBusiness password and SaaS Apps password (password that is required to access the app itself). Both myBusiness password and App password will be similar and the password is updated from one location – account settings on myBusiness.
    At the moment, app password sync is available to ONEOffice.


    2. How to enable the App Password Sync feature?
    Only myBusiness Primary Administrator and User Administrator can enable this feature.

    • Login to myBusiness
    • Under "My Account", select "Company Information" tab
    • Under "Apps Password Sync", you will see a list of application(s) which is/are eligible to use App Password Sync feature.
    • Select "Yes" to sync up your application(s).
    • Click "Save" button.


    Next, change your myBusiness password to activate the Apps Password Sync feature.
    Upon completion, your myBusiness password and your application(s) password will be synced.


    3. How can I change myBusiness password from myBusiness dashboard if I enable Apps Password Sync feature?
    To change your myBusiness password, under "My Account", select the "Change Password" tab.
    Please note that the password must be within 8-32 characters containing at least 1 upper character, at least 1 lower character and at least 1 digit.
    Once you change your myBusiness password, all the applications password(s) will be updated accordingly. Application(s) with password sync feature enabled will be listed in this section.

    4. How long it will take to sync password?
    It will take up to 15 minutes to complete password sync between myBusiness and your application.

    5. Can I still change my ONEOffice password from ONEOffice Dashboard if the App Password Sync has been enabled? (Applicable to ONEOffice users only)
    You cannot change your ONEOffice password from ONEOffice dashboard if you have enabled Apps Password Sync feature for ONEOffice.

    To enable App Password Sync feature from ONEOffic dashboard, go to "Profile Settings", under "Change ONEOffice password", click on the hyperlink to be redirected to myBusiness. From myBusiness, you will be able to change your password.

    6. What should I do if I don't want to use Apps Password Sync feature anymore?
    To disable Apps Password Sync feature:

    • Go to "Company Information" under "My Account".
    • Choose "No" for the application(s) which you don't want to use Apps Password Sync feature.
    • Click "Save" button.

     

    7. What will happen to my IMAP/POP3 Password if I enable Apps Password Sync feature for ONEOffice?
    If you are a IMAP/POP3 user, you will be required to update your IMAP/POP3 password after you have enabled App Password Sync. A pop-up window will prompt you to update your password in Outlook. Alternatively, you may click here to follow the instructions on how to update your IMAP/POP3 password after you have enabled App Password Sync.

  3. Convert your free trial to paid service

    We hope you have enjoyed using selected applications during the free trial. Please follow the below steps if you would like to continue to use the application after your free trial ends.

    All information stored in the application will be available in your paid version.

    Mouse over ‘More’ and click ‘Manage App’.

    In the Manage Licence page, click ‘Upgrade’.

    A popup page will appear. Select the pack that you want to buy and click ‘Ok’.

    Click ‘Proceed’ to continue the purchase.

    As a new myBusiness customer, you need to enter your Billing Details. The details will be saved into the system and you do not need to re-enter for future purchases.

    Please enter the 4 fields. You can click to view an example of the SingTel bill to see the correct fields.

    Note: If you are not a SingTel subscriber, you can still sign up for a new account.

    You can contact us:

    1800-BUY-SaaS
    (1800-289-7227)
    (Mon-Fri: 9:00 am – 5:00 pm)

    buysaas@singtel.com

    Business @SingTel shop Comcentre
    (31 Exeter Road, Comcentre Business Counter, Singapore 239833)

    For visit to the SingTel shop Comcentre, please present the following documents in order to transact on behalf of your Business/Company:
    - Company Business Profile (must be within the month of application)
    - Letter of Authorisation for the Bearer (under Company letterhead)
    - Original Bearer’s documents: NRIC or Employment Pass/ Staff Pass (together with photo identification, e.g. Passport)

    Review your order, check the box after you have read the Terms and Conditions and click ‘Submit my Order’.

    Your purchase is completed. Please check your email.

  4. Generate reports

    You can generate reports in myBusiness Dashboard. Click ‘Reports’.

    There are a few types of reports available:

    1. Login Audit Report: lists the date and time that your User logs into the Dashboard.

    2. Order Summary Report: lists the apps that you have purchased.

    3. Activity Log Report: lists the actions that were taken, from registration to launching the app.

    4. Service Access Log Report: lists the details of launching the app

    5. Service Assignment Report: lists the assignment of the user to each app

  5. How to terminate my myBusiness account?

    To terminate your account, please click here to inform us.

  6. I am not a SingTel-registered customer. Can I use the free trial?

    Yes, you can use the free trial, as long as you are a business-registered customer. If you enjoy using the service after the trial ends, you can apply for a new SingTel billing account. 

    1. How long is each trial?
      30 days.
       
    2. Do I have to register?
      Yes, a simple registration will do. You would need to submit your name and contact details.
       
    3. What happens when my free trial ends?
      You will not be able to use the app for free. 
       
    4. Will I receive notification before my free trial ends?
      Yes, you will receive notifications 14, 7 and 1 days before the trial ends.
       
    5. What will happen to my data that I used in the app for the free trial?
      The data that you used for the app will be removed from the system.
       
    6. I would like to convert my trial to paid service. How can I do so?
      Click here for more information.
       
    7. I need someone to assist me further.
      Click here to seek for further assistance.
  7. Payment for myBusiness Apps

    When you convert your free trial to paid service or buy a new app, you are required to pay using your Singtel Business billing account. Only selected apps and offers can be paid using a credit card (click here for more information).

    1. Why do I need to enter my billing details?
      Your billing details are required for verification and security reasons.
       
    2. Where can I find my billing account?
      You can refer to your Singtel bill for the account details. Please see a sample of the bill below.
       

       
    3. I am a new customer, how do I get a Singtel billing account?
      You can contact us through the following:
      • Call us: 1800-BUY-SaaS (1800-289-7227)
        (Mon-Fri: 9:00 am – 5:00 pm)
      • Email us: buysaas@singtel.com
      • Visit us: Singtel shop Comcentre
        (31 Exeter Road, Comcentre Business Counter, Singapore 239833)

        For visit to the Singtel shop Comcentre, please present the following documents in order to transact on behalf of your Business/Company:
        - Company Business Profile (must be within the month of application)
        - Letter of Authorisation for the Bearer (under Company letterhead)
        - Original Bearer's documents: NRIC or Employment Pass/ Staff Pass (together with photo identification, e.g. Passport)

     

    Payment by credit card

    Now you also have the convenience to pay selected apps using your credit card.

    1. What are the apps that I can pay using credit card on Singtel myBusiness?
      Currently, credit card is accepted for selected apps and offers. This includes Essentials Payslip, Web Builder, Business Email Hosting, Business Web Hosting, Business Domain Name & Hosting, MecWise Payroll, MecWise Claims, MecWise Time Management, MecWise Employee Self-Service, Second CRM, eShop Builder, 6Parcels Courier Management on myBusiness. We hope to make credit card payment option available to more in the near future. 
       
    2. I am currently paying for apps on my Singtel business billing account. Can I convert my mode of payment to credit card?
      No, you are not allowed to convert the payment mode of your myBusiness account to credit card once it is on Singtel business billing account.
       
    3. Can I pay for apps on myBusiness using both Singtel business billing account and credit card?
      No, this is not allowed as you can only have one mode of payment on myBusiness for every SaaS App.
       
    4. How can I make a payment using my credit card?
      First, click “Buy now” on the SaaS app you wish to purchase. Select credit card payment mode. Then, click “Next.” You will be redirected to credit card enrolment page to submit your credit card details for authorisation. Once the enrolment is approved, you can proceed to checkout and payment will be made. The credit card that you have enrolled will be used for subsequent billing.
       
    5. Why is there a $1.00 fee shown during the credit card enrolment process. Will I be billed?
      Credit card enrolment process is required to authorise your credit card details. A fee of $1.00 will be held by your bank for verification purposes and will be charged back to your account once enrolment is completed. Please be assured that you will not be billed for this process.
       
    6. Can I pay for apps using different credit card on myBusiness?
      Yes, you can use different credit card to pay for apps. Please note that the latest credit card used for the payment will be retained on our record for purpose of successful renewal of your app.
       
    7. Which credit cards do you accept?
      myBusiness accepts 3D Secure (3DS)-enabled VISA and MasterCard. All other cards will not be accepted.
       
    8. What is 3D Secure?
      3D Secure is an enhanced security protection provided by VISA and MasterCard to protect card holders from fraudulent transactions. A one-time password (OTP) will be required when you enroll your card during first credit card transaction and will be sent to you via SMS or generated by your online security device as a second level of authentication.
       
    9. How will I be billed if I pay using my credit card?
      You will be billed the full service term upfront when you make payment through your credit card. For example, if you subscribe to a 12-month service, the deduction will be for the full 12-month.
       
    10. Can I opt for monthly billing through my credit card?
      Monthly billing is available only for customers with Singtel business billing account.
       
    11. Do I need to renew subscription for my apps?
      For your convenience, myBusiness renews your apps by default so there is no disruption to your service.
       
    12. Will I get notified before my credit card is charged for the renewal?
      myBusiness will send a billing advise in advance (60 days before the end of service term) as a reminder for the renewal of your apps before any charges is made to your credit card on our record.
       
    13. How do I stop the renewal for my apps?
      To stop the renewal for your apps, you will need to submit a termination request at myBusiness at least 30 days before the end of your apps' service term.
       
    14. I want to upgrade my apps to a higher-priced offer within the service term. Is that possible?
      Yes, you can upgrade to a higher offer, and top up the price difference.
       
    15. When I upgrade my apps, will my service term be extended or re-started?
      Your service term will be re-started.
       
    16. I want to downgrade my apps to a lower-priced offer. Is that possible?
      Yes, but the downgrade to a lower-priced offer will only happen by end of your current subscription term.
       
    17. What should I do if I want to change my payment mode from credit card to Singtel business billing account?
      Please click here to contact us. Please note that upon changing your payment mode to Singtel business billing account, all future new purchases on myBusiness will be made to your Singtel business billing account.
       
    18. When can I change my payment mode to Singtel business billing account?
      You should submit the request at least 30 days in advanced of the intended effective date. Fees and charges for renewal of your SaaS will be effective on the next anniversary date.
       
    19. Can I change or update my credit card details?
      Yes, your company's Primary Administrator can change or update credit card details anytime on myBusiness.
       
    20. What happens when I change or update my credit card details?
      When the change is effected, all future fees and charges related to your apps renewal will be made to that credit card.
       
    21. What happens if myBusiness is unable to charge to my credit card for renewal of my apps?
      myBusiness will send an email notification to your contact email address on record that your apps renewal has failed. You are responsible to take appropriate corrective action on myBusiness to renew before expiry of your apps' service term.
       
    22. What happens if my failed renewal is not corrected before the end of my apps' service term?
      We will deem it as your decision to terminate your apps and myBusiness will terminate your apps at the end of the service term.
       
    23. What happens if my enrolled credit card expires?
      myBusiness will not be able to renew your SaaS successfully. You are responsible to update your credit card details on myBusiness when there is any changes to ensure a successful renewal of your apps.
       
    24. When can I terminate my apps if I am on credit card payment mode?
      You can terminate your apps at anytime.
       
    25. Do I get a refund if I terminate my apps?
      There is no refund.
  8. Purchase additional user licences

    You can buy additional user licences for selected apps. In the Dashboard, mouse over ‘More’ and click ‘Manage App’.

    Enter the number of additional administrator or user licences that you require.

    Review the additional user licences you need. Once confirm, click ‘Proceed’.

    Review your order, check the box after you have read the Terms and Conditions and click ‘Submit my Order’.

    Your purchase is completed. Please check your email.

  9. Update your profile: Change password, Add department and User details

    Login to myBusiness Dashboard – click your name at the top right corner.

    You can edit your personal particulars.

    As an Administrator, in the ‘Company Information’ tab, you can set the password expiry days for security reasons or decide if end user can amend their contact email address.

    You can add new departments and organise your users respectively.

    You can change your password.

    You can view the list of Primary Administrators in your company.

  10. Where can I find my billing account?

    You can refer to your SingTel bill for the account details. Please see a sample of the bill below.
  11. Why do I need to enter my billing details?

    Your billing details are required for verification and security reasons.