Tripartite Alliance Limited

by on 5-Dec-2017

TO AN OPEN TENDER FOR THE MANAGEMENT OF CUSTOMER SERVICE AT TADM SERVICE CENTRES TO TRIPARTITE ALLIANCE LIMITED

TAL comprises of three (3) departments – Tripartite Alliance for Dispute Management (TADM), Tripartite Alliance for Fair & Progressive Employment Practices (TAFEP) and Workplace Safety and Health Council (WSHC). TADM Service Centres are to embrace TAL’s Vision - Progressive and safe workplaces. Harmonious work relations. TAL’s Mission is We are a trusted tripartite organization; effective mediator; committed partner and advocate for great workplaces. 

As part of this Tender Submission, the Contractor must propose and submit solution consisting of ensuring a high standard of customer service/experience resulting in achieving high customers’ satisfaction rating. In this proposal, Contractor is to propose programmes and the execution plans on how to achieve a high standard of customer experience which will include daily management of centres, conducting and analyzing of surveys and meeting key targets of high customer satisfaction index. 

Please contact either Ms Joycelyn Theng (Joycelyn_Theng@tadm.sg or Mr Leroy Chiang (Leroy_Chiang@tadm.sg) to request for the above mentioned tender document.