The PDPA establishes a data protection law that comprises various rules governing the collection, use, disclosure and care of personal data. It recognises both the rights of individuals to protect their personal data, including rights of access and correction, and the needs of organisations to collect, use or disclose personal data for legitimate and reasonable purposes.
The DNC provisions under the PDPA generally prohibits organisations from sending unsolicited marketing messages (in the form of voice calls, text or fax messages) to Singapore telephone numbers, including mobile, fixed-line, registered with the National DNC Registry.
Marketing messages carrying commercial intent to provide products/services sent to individuals via telemarketing calls or messages are regulated by the DNC provisions.
The DNC provisions do not cover messages that are for business-to-business marketing; pure market survey/research or which promote charitable or religious causes; personal messages sent by individuals; public messages sent by government agencies, and political messages.
For more information, please visit Do Not Call Registry & You.

Messages sent using voice call, text message or fax – with the intention of promoting, offering to supply or provide the following: goods, services, interests in land, business or investment opportunities, etc. are considered marketing messages that are included in the DNC provisions.

No. Marketing messages sent via email or direct mails are not included in the Do Not Call provisions.

Singtel marketing messages aim to keep you in touch with what is relevant to you and include updating you about:

•  Information about your re-contract status and offers
•  Exclusive promotions
•  Special rewards for limited time periods
•  Invitation to exclusive music & sporting events, phone launches, etc.
•  Offers from Singtel’s preferred partners, on a diverse range of products & services such as travel, dining, shopping & fashion.

Singtel collaborates with some organisations (preferred partners) to send marketing messages on their behalf. Thus, you may receive promotional offers for non-Singtel products (such as travel, education, property, cars, sports, shopping, fashion). However, please be assured that Singtel does not sell or disclose your personal information to other organisations.

You may either have given us your consent to contact you for marketing purposes via phone call or text messages, or your registration in the National DNCR is still being processed. Please visit Personal Data Protection Commission for more information on the effective date of your registration (Note: You may still continue to receive marketing messages up to 60 days from the time of your registration).

Log in to www.singtel.com/YOU with your NRIC and mobile/residential home line number.
Under the ‘Manage Your Contact Modes’ tab, select your preferred mode of contact (via text messages or telemarketing calls) for the type of marketing messages that you would like to receive.

Your request will be processed in 30 days.

No, there is no fee charged to change your contact preferences in the DNC Registry or with Singtel atwww.singtel.com/YOU.

You can check the status of your request by logging onto www.singtel.com/YOU.

Your request will be valid until you decide to change your preferences at www.singtel.com/YOU.  We will also reset the status when a Singtel telephone number is terminated or ported out to another service provider.

No. Your existing services will not be affected in any way if you would like to stop receiving marketing messages from us. However, you may miss out on offers related to your services, such as re-contract, rewards programme, exclusive offers, invitation to events and phone launches.

Yes. You will need to update your preferred contact modes at www.singtel.com/YOU.

You may log in to www.singtel.com/YOU with your NRIC and service number to check and manage your preferred contact modes.

B2B marketing calls, SMS/MMS and fax messages are not within the scope of the DNC Registry. The PDPC recognises that B2B marketing calls or messages may be essential to the day-to-day operations between businesses and note that consumers will not be affected by the exclusion of B2B marketing calls or messages from the DNC provisions.
Therefore, you will continue to receive B2B related marketing messages.

Organisations may register their Singapore telephone numbers with the DNC Registry. Telemarketers would have to exclude contacting and/or messaging these registered numbers.
In general, only the account-holder or subscriber of the telephone line should register the telephone number with the DNC Registry. Where the account-holder of subscriber of the telephone line is the organisation and not the employee, employees should seek permission of the organisation if they wish to register their business numbers.

The YOU Portal is only for NRIC-registered subscribers to manage their preferred modes of receiving Business-to-Consumer (B2C) messages from Singtel.