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APP FEATURE: Second CRM
This series of featured apps are showcased at our SME Technology Series of seminars. Find out how you can join us at the next one.
Second CRM - On Demand Customer Relationship
By Deep, SoftSolvers Technologies
Two years back when we were thinking about what product to bring to market, we conducted a couple surveys and talked to many small- and medium-sized companies and found out that most of the companies conducted their daily operations manually. When we explored further, we realized that there are two main reasons:
Fear of IT - Businesses were unfamiliar with buying servers and software. Questions such as "What if the server crashed and we lost all the data? What about patches, updates, backups?" etc.
Cost - The price of buying and deploying a new Server and Software is prohibitive, but adding an IT guy to manage it also adds to operational costs.
Businesses were telling us, "We are not an IT company, why do we have to do all this, just to manage our business?".
That's why Second CRM - an award winning, On Demand Customer Relationship Management Tool, was conceived. It is especially relevant for small and medium businesses who have never used any automated tool other than MS Excel - everybody's first CRM tool.
Second CRM helps companies in managing sales, marketing and customer support efficiently using the Internet. It eliminates Excel and Paper-based processes, with minimal learning curve.
Second CRM is a Cloud based service, offered over the Internet. Cost effective, its available on easy monthly payments, starting from US$19, which also means there's no need to purchase any expensive servers, software or IT guy to hire. Just focus on your business and Second CRM team will take care of the entire IT headache, with secure servers, daily backups, and regular maintenance.
Why SME's should adopt Second CRM?
The sole objective of Second CRM is to help organise your business. It's amazing to see how by doing few simple things, businesses can improve their sales, customer satisfaction and grow their profits, by a big margin.
Increase Your Sales
Second CRM helps companies increase their sales by streamlining the entire sales process and allowing the sales team to respond faster and in a more efficient way, without missing out on opportunities. Click here for more details.
Improve Customer Retention
Second CRM helps companies improve customer retention and grow profits by enhancing customer service, enabling businesses to better focus on customer needs. Click here for more details.
Enhance Staff Productivity
Second CRM helps companies improve their internal efficiencies and staff productivity by automating the routine tasks, ensuring everybody is informed of their roles and responsibilities. Click here for more details.
In our mission to help companies migrate from paper and excel based operations, Second CRM has been implemented in 25 companies. Along the way we’ve helped them take their businesses to next level by improving overall efficiencies and productivity.
If you want to try Second CRM there are free trials available, and if you have questions you can ask a Singtel product specialist. Please leave comments and feedback if there's any specific thing you want to see in future posts.
For more Software-as-a-Service solutions for SMEs, visit Singtel's myBusiness portal.
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