Security Software

INSTALLATION

1. I have subscribed to SingNet Desktop Security service but am unable to complete the installation of my software. Why?
The most frequently happened causes of unsuccessful installations are:

1. You still have old security software installed on your PC. This software should be uninstalled before installing SingNet Desktop Security service. Please uninstall this old security software manually.
2. Your PC might be infected with a virus, which prevents the installation of SingNet Desktop Security.

2. How do I know that the software is properly installed and running?
Please check the SingNet Desktop Security icon displayed on your Windows system tray, which can be found on the bottom right corner of your screen. If the product installation is still ongoing you can see an indication above the icon. In case of product malfunction or out-of-date databases, the icon will change accordingly.

3. How do I install the software?
You could login to management portal to download software. For more information, please view another question on “How do I access online Management Portal from SDP?”
Once you login to the Management Portal, please click on “Download Software” at the top left hand corner of the Management Portal to download the SingNet Desktop Security software installer. Then please refer to the Installation Guide on how to install the software in “Help Center” via http://mybusiness.singtel.com/support/help-center.

4. Does SingNet Desktop Security work with another antivirus or firewall software, which was previously installed on our company computers?
No. You cannot have two of the same service components from different vendors installed on your PC (e.g. two antivirus solutions from different vendors). You must remove any other antivirus or firewall software before installing SingNet Desktop Security. SingNet Desktop Security will automatically detect and remove your old antivirus and/or firewall software (only well-known brands) during the installation.

5. After I have installed the software and restarted the computer, the computer seems to freeze and does not react. What is happening?
You are most likely to have installed the application on top of an existing antivirus or firewall application, which was not automatically removed by the system during the installation. You will need to restart the computer and start the system in Safe Mode (restart computer, and then press and hold the F8 key; after a few seconds the system will show different boot options). Once the system is started in Safe Mode, you will need to uninstall the old antivirus and/or firewall application through the Control Panel. Then restart the computer as per normal.

6. After the installation of SingNet Desktop Security software, I have no access to the Internet or my e-mail. Why?
One possibility is that you have denied your browser’s network connections. To verify this, open the “Advanced” settings of your Personal Firewall. On the “Application Control” panel, you will see a list of allowed and denied applications. Check that the “Access” rule is on the “Allow” mode for your browser, e.g. “iexplore.exe” if you are using Internet Explorer.

7. How do I uninstall the SingNet Desktop Security software?
Follow the steps below to uninstall:

1. Click on “Start” on the taskbar.
2. Go to “Programs”
3. Go to “SingNet Desktop Security”
4. Click on Uninstall SingNet Desktop Security
Restart your computer after completion.

TECHNICAL

1. Are the security updates downloaded automatically?
Yes. SingNet Desktop Security updates itself automatically. However, you need to be connected to the Internet for the update process to work properly.

2. Why am I not able to change my security settings?
The Network Administrator of your company may have chosen a “locked” profile for you. Please contact your Network Administrator to change profile for you if you really need to change certain settings.

3. How do I protect my computer against spyware?
SingNet Desktop Security has a real-time spyware scanning enabled by default. You may run a separate manual scan for spyware. 

4. How do I restore quarantined spyware?
This is how you can restore quarantined spyware:

1. Launch SingNet Desktop Security software.
2. Click on the “Virus & Spy Protection” tab.
3. Click on “Configure” link for “Quarantined Spyware”.
4. Select the spyware to restore and click on “Restore” button.

5. Is SingNet Desktop Security software compatible with Microsoft Windows XP Service Pack 2 Security Center and the operating system’s internal firewall?
Yes, it is compatible. After the SingNet Desktop Security has been installed, it is not necessary to have the Windows XP internal firewall enabled anymore.

6. How does SingNet Desktop Security affect my computer?
SingNet Desktop Security software will take a small portion of free resources from your computer. This might cause minor slowdown for the computer. However, SingNet Desktop Security software will not affect normal daily usage of the computer. 

7. Why are Operating Systems Windows 95, Windows 98 and Windows ME not supported?
From August 2008 onwards, SingNet will not provide technical support for “SingNet Desktop Security” which runs on Windows 95, 98 and ME due to the product end-of-life.

Custom Weight

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