• Set Up Your Mail
  • POP / IMAP Password
  • Mail Setting
  • IMAP Settings
  • POP Settings
  • Google Apps sync for Microsoft Outlook
  • Email Troubleshooting
  • Update POP/IMAP Password in Outlook
• Installing 1-Click Launch
• Email Basic
• Send Instant Messages
• Create a Task List
• Apps Password Sync User Guide

Set Up Your Mail

POP / IMAP Password

Mail Setting

IMAP Settings

• Mail Client
• Mobile Device

 

IMAP (Internet message access protocol) lets you download messages from Gmail so you can access your mail with a program like Outlook Express or Apple Mail. IMAP syncs the actions you take in Outlook Express or Apple Mail with Gmail so if you read a message in your mail client, it'll be marked as read in Gmail. IMAP is an advanced protocol for receiving e-mail. It is a method of accessing e-mail messages which are stored on a mail server.
Once IMAP is enabled, follow the configuration instructions for your client of choice. Currently, only the clients listed are supported for IMAP.

If your client or device isn't listed here, we don't yet have instructions for its configuration, but we suggest that you try out the general instructions for other mail clients.

 

Mail Clients

• Apple Mail 2.0
• Apple Mail 3.0
• Apple Mail 4.0
• Outlook Express
• Outlook 2002
• Outlook 2003
• Outlook 2007
• Thunderbird 2.0
• Thunderbird 3.0
• Windows Mail
• Other Mail Client

 

Mobile Devices

• iPhone
• Android
• Blackberry
• Palm webOS
• Symbian
• Windows Mobile5
• Windows Mobile6
• SnapperMail

 

Apple Mail 3.0

Please note that if you're adding your Gmail address to Apple Mail 3.0 for the first time, your mail will be automatically configured for POP3access. In order to configure IMAP, please follow these steps:

1. Click Mail > Preferences....
2. On the Accounts tab, click the + button to add a new account.
3. Fill in the new window with the following information:
   • Full Name: [your name]
   • Email Address: your full email address [username@your_domain.com]
   • Password: your ONEOffice password
   • Important: please deselect the box next to 'Automatically set up account'
4. Click Create.
5. Fill in the following Incoming Mail Server information:
   • Account Type: Select IMAP
   • Incoming Mail Server: Change this to imap.gmail.com
   • User Name: your full email address [username@gmail.com, or username@your_domain.com for Google Apps users]
   • Password: your Gmail password
6. Click Continue.
7. Enter the following Outgoing Mail Server information:
   • Outgoing Mail Server: smtp.gmail.com
   • Use Authentication: selected
   • User Name: your full ONEOffice address : username@your_domain.com
   • Password: your ONEOffice password
8. Click Continue.
9. Review your Account Summary, and click Create.
10. Check our recommended client settings, and adjust your client's settings as needed.

 

Apple Mail 4.0

Please note that if you're adding your ONEOffice address to Apple Mail 4.0 for the first time with automatic configuration, your mail will automatically be configured for IMAP1 access.
If you're trying to configure an additional Gmail address with IMAP access, please follow these steps:

 

1. Click Mail > Preferences....
2. On the Accounts tab, click the + button to add a new account.
3. Fill in the Welcome to Mail window with the following information:
   • Full Name: [your name]
   • Email Address: your full email address [username@your_domain.com]
   • Password: your ONEOffice password
4. Click Create, verify your Account Summary, and you're all set!
   • Check our recommended client settings, and adjust your client's settings as needed.

If you'd like to verify your IMAP settings after you have configured your mail client, you can view this through the Accounts tab by going through Mail > Preferences... The settings should be as follows:

To review your port number information, click on the Advanced tab.

 

Outlook 2003

1. Enable IMAP in ONEOffice Mail Settings. Don't forget to click Save Changes when you're done.
2. Open Outlook.
3. Click the Tools menu, and select E-mail Accounts...
4. Click Add a new e-mail account, then click Next.
5. Choose IMAP as your server type by clicking the radio button, and click Next.
6. Fill in all necessary fields to include the following information:

User Information
Your Name: Enter your name as you would like it to appear in the From: field of outgoing messages.
Email Address: Enter your full email in this format: username@your_domain.com

Server Information
Incoming mail server3 (IMAP): imap.gmail.com
Outgoing mail server (SMTP): smtp.gmail.com

Login Information
User Name: Enter your full email address (username@your_domain.com)
Password: Enter your ONEOffice password.

1. Click More Settings... and then click the Outgoing Server tab.
2. Check the box next to 'My outgoing server (SMTP) requires authentication' and select Use same settings as my incoming mail server.
   
   

1. Click the Advanced tab, and check the box next to 'This server requires an encrypted connection (SSL)' under Incoming Server (IMAP). Also, enter 993 in the Incoming server (IMAP) box.
   
   

1. Check the box next to 'This server requires an encrypted connection (SSL)' under Outgoing Server (SMTP), and enter 465 in the Outgoing server (SMTP) box.
2. Click OK.
3. Click Next, and then click Finish.
4. Download the latest updates for Outlook from Microsoft. This will help prevent the most common Outlook errors that Gmail users see.
5. Check our recommended client settings, and adjust your client's settings as needed.

 

Outlook 2007

1. Enable IMAP in ONEOffice Mail Settings. Don't forget to click Save Changes when you're done.
2. Open Outlook.
3. For new setups, select Do not upgrade.
4. Click Yes.
5. Enter your display name, email address e.g. 'username@your_domain.com.'
6. Select the 'Manually configure server settings or additional server types' checkbox.
   
   

1. Select Internet E-mail.
2. Settings: name, full email address (username@your_domain.com)
   • In the Account Type dropdown menu, select IMAP. In the 'Incoming server name' section, enter: imap.gmail.com and in the 'Outgoing server name (SMTP)' section, enter: smtp.gmail.com.
   • In the 'User Name' field, give your full email address (username@your_domain.com)
   • After creating these settings, clicking Next takes you to the end of the setup.
     
     

1. In the Tools menu, select Options then Mail Setup. Under 'Email Accounts,' click E-mail Accounts.
2. Select an account, and click Change above the list of accounts. Click More Settings, then the Advancedtab.
   • Incoming server must be 993, and must use SSL3 encryption.
   • Outgoing server can use 587, TLS4 encryption.
     
3. Click the Outgoing Server tab. Make sure that 'My outgoing server (SMTP) requires authentication' is selected. The radio button 'Use same settings as my incoming mail server' should also be selected.
   
   

1. Click OK > Next > Finish > Close > OK.
2. Check our recommended client settings, and adjust your client's settings as needed.

 

iPhone, iPad or iPad Touch

Note: These setup instructions are for Apple devices running software version 4.0. 
View instructions for older software.
To configure the 'Mail' app on an Apple device for access to Gmail, just follow these steps:

1. Make sure you've enabled IMAP in your main mail settings
2. Open the Settings app on your device
3. Tap Mail, Contacts, Calendars
4. Tap Add Account...
5. Tap Gmail
6. Enter your account information, being sure to use your full Gmail address, including '@gmail.com'
7. Tap Next
8. Tap Save

And you're done. You can add additional Gmail accounts by repeating the same steps above.

 

Android

To configure the 'Email' app on an Android device for access to Gmail, just follow the steps below:

1. Enable IMAP in your Mail Settings.
2. On your phone, press < Home >, then open the Email application.
3. On the 'Your accounts' page, select Next to get started with setup.
4. Enter your full Gmail address and password, then select Next.
5. On the next screen, you can give the account a nickname and choose the name to display on your outgoing messages. TapDone.

And you're done. You can verify your settings from the Inbox view by tapping < Menu > > Account settings.

Incoming settings
IMAP server: imap.gmail.com
Port: 993
Security type: SSL (always)

Outgoing settings
SMTP server: smtp.gmail.com
Port: 465
Security type: SSL (always)

 

Blackberry

Note: While setup instructions are provided below, Gmail IMAP access is not officially supported for BlackBerry devices at this time.

To set up the BlackBerry's email client with Gmail (IMAP), just follow these steps:

1. On your BlackBerry device, navigate to your home screen
2. Select the icon that lets you set up email (this can be called Setup, Setup Wizard, Email Setup, BlackBerry Set-up, E-mail settings, or Personal Email Set-up)
3. Follow the setup instructions provided on your device

If setup is successful, you should receive a confirmation message and a new mailbox icon should appear on your device's home screen, labeled with your Gmail address.
If you encounter a problem during setup, please make sure you have enabled IMAP in your Mail Settings.

Consult BlackBerry Support on how to setup ONEOffice Mail on Blackberry.

POP Settings

• Mail Client
• Mobile Device
• Using POP on Multiple Clients or Mobile Devices

 

POP (Post office protocol) is a one-way download of your messages that allows you to access your mail with a mail program like Outlook Express or Apple Mail. POP only offers one-way communication, which means that actions you take in the mail program (like marking a message as read) won't be synced to Gmail.

Once you've enabled POP in ONEOffice, you can configure your mail client or wireless device to download Gmail messages. To see our recommended settings or troubleshoot POP issues, click the name of your mail client or wireless device below.

 

Mail Clients

• Apple Mail 3.0
• Apple Mail 4.0
• Outlook Express
• Outlook 2002
• Outlook 2003
• Outlook 2007
• Thunderbird 2.0
• Thunderbird 3.0
• Windows Mail
• Other Mail Clients

Mobile Devices

• iPhone

 

Apple Mail 3.0

1. Enable POP in ONEOffice. Don't forget to click Save Changes when you're done.
2. Open Apple Mail.
3. Click Mail, and select Preferences...
4. Open the Accounts tab, and click the plus sign (+) along the bottom to add a new account.

1. Enter your name in the Full Name: field.
2. Enter your ONEOffice address in the Email Address: field.
3. Enter your ONEOffice password in the Password: field.
4. Check the box next to Automatically set up your account.
5. Click on Create.
6. Now you're done! Your settings should now look like this:
   
    
   
   

To verify your settings, click here

 

Apple Mail 4.0

1. Enable POP in ONEOffice Mail Settings. Don't forget to click Save Changes when you're done.
2. Open your Apple Mail client
3. Fill in the 'Welcome to Mail' window with the following information:
   • Full Name: [your name]
   • Email Address: your full email address [username@your_domain.com]
   • Password: your ONEOffice password
   • Important: Hold the option button down until 'Create' turns into 'Continue'
     
     

1. Click Continue
2. Fill in the following Incoming Mail Server information:
   • Account Type: Select POP
   • Incoming Mail Server: Change this to pop.gmail.com
   • User Name: your full email address [username@your_domain.com]
   • Password: your ONEOffice password
   • Important: Hold the option button down until 'Create' turns into 'Continue'
     
     

1. Click Continue
2. Incoming Mail Security
   • Use Secure Sockets Layer (SSL): selected
   • Authentication: Password
   • Important: Hold the option button down until 'Create' turns into 'Continue'
     

1. Click Continue
2. Enter the following Outgoing Mail Server information:
   • You can leave description blank - this field is optional
   • Outgoing Mail Server: smtp.gmail.com
   • Use Authentication: selected
   • User Name: your full Gmail address [username@gmail.com, or username@your_domain.com for Google Apps users]
   • Password: your Gmail password
   • Important: Hold the option button down until 'Create' turns into 'Continue'
     
     

1. Click Continue.
2. Outgoing Mail Security
   • Use Secure Sockets Layer (SSL): selected
   • Authentication: Password
   • Important: Hold the option button down until 'Create' turns into 'Continue'
     
     

1. Click Continue
2. Review your Account Summary and uncheck Take account online as you will need to adjust your incoming port number
3. Click Create
   
   

1. Once your client opens, you'll need to change your incoming port number to 995. To edit your incoming port number, please click Mail>Preferences... > Accounts tab > Advanced
   • Important: Your port number must be 995
     
     

1. After you've updated your port number, you can take your accounts online and download new messages by clicking Mailbox > Get All New Mail

If you have already configured Apple Mail 4 for POP and are trying to add an additional email, please start by following these steps:

1. Click Mail > Preferences....
2. On the Accounts tab, click the + button to add a new account.
3. You will then need to repeat the steps above.

To verify your settings, click here.

 

Outlook 2003

1. Enable POP in mail settings.  Don't forget to click Save Changes when you're done.
2. Open Outlook.
3. Click the Tools menu, and select E-mail Accounts...
4. Click Add a new e-mail account, and click Next.
5. Choose POP3 as your server type by clicking the radio button, and click Next.
6. Fill in all necessary fields to include the following information:

User Information
Your Name: Enter your name as you would like it to appear in the From: field of outgoing messages.
Email Address: Enter your full email address (username@your_domain.com)

Server Information
Google Apps users, enter the server names provided, don't add your domain2 name in this step.
Incoming mail server3 (POP3): pop.gmail.com
Outgoing mail server (SMTP): smtp.gmail.com

Login Information
User Name: Enter your ONEOffice email: username@your_domain.com
Password: Enter your email password 

1. Click More Settings... and then click the Outgoing Server tab.
2. Check the box next to My outgoing server (SMTP) requires authentication and select Use same settings as my incoming mail server. 
   
   
3. Click the Advanced tab, and check the box next to This server requires an encrypted connection (SSL) underIncoming Server (POP3). Enter 995 in the 'Incoming Server' box.
   
   
4. Check the box next to This server requires an encrypted connection (SSL) under Outgoing Server (SMTP),and enter 465 in the Outgoing server (SMTP) box.
5. Click OK.
6. Click Test Account Settings... After receiving Congratulations! All tests completed successfully, click Close.
7. Click Next, and then click Finish.
8. Download the latest updates for Outlook from Microsoft. This will help prevent the most common Outlook errors Gmail users see.

To verify your settings, click here

 

Outlook 2007

1. Enable POP in Mail Settings. Don't forget to click Save Changes when you're done.
2. Open Outlook.
3. Click the Tools menu, and select Account Settings...
4. On the E-mail tab, click New...
5. If you are prompted to Choose E-mail Service, select Microsoft Exchange, POP3, IMAP, or HTTP, and click Next.
6. Fill in all necessary fields to include the following information:

Your Name: Enter your name as you would like it to appear in the From: field of outgoing messages.

Email Address: Enter your full email address in the format username@your_domain.com.

Password: Enter your email password.

Manually configure server settings or additional server types: Leave this option unchecked if you want to automatically configure Outlook 2007. If you want to manually configure Outlook 2007, check this box now. Google Apps users should configure manually as follows.

 

1. Click Next. If you are configuring Outlook 2007 automatically, you're done! Just click Finish.
   
   

1. If you are configuring Outlook 2007 manually, select Internet E-mail and click Next.
2. Verify your User Information, and enter the following additional information:

Server Information
Account Type: POP3
Incoming mail server: pop.gmail.com (Google Apps users, enter the server names provided, don't add your domain2 name in these steps)
Outgoing mail server3 (SMTP): smtp.gmail.com

Logon Information
User Name: Enter your full address in the format username@your_domain.com
Password: Enter your email password.
Require logon using Secure Password Authentication (SPA): Leave this option unchecked.

1. Click the More Settings... button, and select the Outgoing Server tab.
2. Check the box next to My outgoing server (SMTP) requires authentication and select Use same settings as my incoming mail server.
   
   

1. Click the Advanced tab, and check the box next to This server requires an encrypted connection (SSL)under Incoming Server (POP3). Enter 995 in the 'Incoming Server' box.
2. In the Outgoing server (SMTP) box, enter 587, and select TLS from the drop-down menu next to Use the following type of encrypted connection:.
   
   

1. Click OK.
2. Click Test Account Settings... After receiving 'Congratulations! All tests completed successfully', clickClose.
3. Click Next, and then click Finish.

To verify your settings, click here

 

iPhone
If you're running software update 1.1.2, here's how to set up POP:

1. Tap Mail from your iPhone's Home screen.
2. Tap Gmail.
3. Enter your name, your Gmail address, and password in the appropriate fields.
4. Tap Save. Now you're done!

If you're running software update 1.1.3, please note that tapping the 'Gmail' button will automatically configure Gmail IMAP. Here's how to set up POP:

1. Tap Mail from your iPhone's Home screen.
2. Tap Other.
3. Select POP from the tab menu.
4. Enter your name, email address, and password in the appropriate fields. The Address field should be your full email address (username@gmail.com). Google Apps users, enter your full address in the format 'username@your_domain.com.'
5. Under Incoming Mail Server, fill in the Host Name field as 'pop.gmail.com.' Google Apps users, enter the server names provided, don't add your domain name in this step.
6. Under Outgoing Mail Server (SMTP), fill in the Host Name field as 'smtp.gmail.com.'
7. Tap Save. Now you're done!

If you notice that POP access isn't working properly, please ensure that all your settings are correct by following these instructions:

1. From the Home menu, tap Settings.
2. Select your Gmail address.
3. Scroll to the bottom of the page and tap Advanced.
4. Ensure that your settings are as follows:

Incoming Uses SSL: ON
Outgoing Uses SSL: ON
Authentication: Password
If you're accessing your Gmail from multiple POP clients,
we recommend setting Use Recent Mode to ON.
For any other iPhone related issues, please visit http://www.apple.com/support/iphone/

Using POP on Multiple Clients or Mobile Devices

What is 'recent mode?'
If you're accessing Gmail on multiple clients through POP, Gmail's 'recent mode' makes sure that all messages are made available to each client, rather than only to the first client to access new mail.
Recent mode fetches the last 30 days of mail, regardless of whether it's been sent to another POP1 client already.

Setting up 'recent mode'
In your POP client settings, replace 'username@gmail.com' in the 'Username' or 'Email' field with 'recent:username@gmail.com'
Once you enable recent mode, please be sure to configure your POP client to leave messages on the server according to the instructions below:

• Outlook or Outlook Express: on the Advanced tab, check the box next to 'Leave a copy of messages on the server.'
• Apple Mail: on the Advanced tab, remove the check next to 'Remove copy from server after retrieving a message.'
• Thunderbird: on the Server Settings tab, check the box next to 'Leave messages on server.'

 

Google Apps sync for Microsoft Outlook

• Download, install and import

 

Google Apps Sync for Microsoft Outlook

Google Apps Sync for Microsoft Outlook® allows you to use Microsoft Outlook® 2003, 2007 and 2010 effectively with Google Apps. You get the cost savings, security and reliability of Google Apps, while employees can use the interface they prefer for email, contacts, calendar and notes.

 

Download Google Apps Sync here

To know more about Google Apps Sync download, install and import, click here

 

Note: If all you want to do is import data to Google Apps (that is, you don't plan to keep working in Outlook afterwards), use Google Apps Migration for Microsoft Outlook®, instead of installing Google Apps Sync.

 

Email Troubleshooting

• Unlock Captcha
• POP and IMAP Troubleshooter 

 

Unlock Captcha

If you are prompted for your username and password from the email clients repeatedly, or if you're getting an "invalid credentials" or "web login required" error you may need to do the following steps:

1. Verify POP / IMAP Configuration on your Email Client Settings.Click here on the configuration settings for your email client.
2. Update ONEOffice Password on ONEOffice Dashboard.Click here for on how to update your ONEOffice Password.
3. Perform Unlock Captcha to unlock your ONEOffice account.
   
    

Why do I need to Unlock Captcha?

When a user makes too many unsuccessful attempts to access an email account using POP or IMAP, Google may consider the account as being attacked or about to be compromised.
Normally, this will happen when:

1. Google Apps Server wants to restrict Bots and Automated Scripts. By this measure, the server prevents abnormal utilization of Bandwidth (both Download and Upload).
2. Your email client may frequently checks for email from Google Apps Server. If your mail client checks for new messages more than once every 10 minutes, your client might repeatedly request your username and password.
    

How do I Unlock Captcha for my ONEOffice Account?

1. Login to https://marketplace.singtel.com/Account/Login and enter you Login and Password.
   
    
2. Under Access Apps, click on ONEOffice icon to launch the application.
   
    
3. In your ONEOffice dashboard, launch Mail.
   
    
4. Once you launch your ONEOffice Mail, open a new tab or web browser and go to https://accounts.google.com/UnlockCaptcha.
5. You will see the page below and Click Continue. Under Additional Verification Step, click the "Continue" button.
   
    
6. You will be informed that Verification is complete. Restart your email client and try to send or receive messages in your email client again.
   
    

POP and IMAP Troubleshooter

You can help us diagnose your issue by running the Google POP and IMAP Troubleshooter, available for download from http://dl.google.com/popimaptroubleshooter/PopImapTroubleshooterInstaller.exe. The Troubleshooter checks your POP and IMAP client settings, your ONEOffice account settings, and your connection to the Gmail POP service, pinpointing any errors and providing instructions on fixing them.

Developers can download the source code from http://code.google.com/p/pop-imap-troubleshooter/.

The Google POP and IMAP Troubleshooter is currently compatible with the following clients:

• Outlook 2002
• Outlook 2003
• Outlook 2007
• Outlook Express
• Windows Mail
• Thunderbird 1.5
• Thunderbird 2.0

Please note that the Troubleshooting tool generates a report detailing your settings and test results, creating a file on your Desktop called PopImapTroubleshooterLog.html. In some cases you'll need this log file to continue troubleshooting a POP or IMAP problem.
Rest assured that this file will be used for troubleshooting purposes only. To learn more about the privacy of your information, review our Privacy Policy at http://www.google.com/privacy.html.

 

How to update POP3/IMAP password in outlook?

• Click the File Tab, and then select Account Settings.
  
• Select ONEOffice email account you want to change your password, and then click the Change button.
  
• Change the password in the Logon Information section and then click Next to test your account Settings.
  
• If the new password is correct, the test will complete successfully.
  

 

With 1-click launch, users can directly launch ONEOffice Mail from their desktop shortcuts or browser bookmarks.

Installing 1-click for Windows Operating System
A. Create 1-click shortcut on your desktop
1. Login to myBusiness, click on Expand your dashboard to go to your myBusiness Launchpad

2. In your myBusiness Launchpad, click More and select Create Shortcut

3. Click on the button "Click here to download the Shortcut for Windows" to download and save ONEOffice shortcut to your desktop

4. Click Save and save the shortcut on your desktop




5. You will see 1-click shortcut icon on your desktop

 

B. Creating Shortcut in Windows Platform manually
1. From Create Shortcut page, copy the link from the text box

2. From your desktop > Right Click > New > Shortcut

3. Paste the link (URL) you copied just now into the box, then click Next

4. Type a name for this shortcut, click Finish to complete the installation

5. You'll see the 1 – click shortcut from Desktop.

 

C. 1-click Launch
1. If you are not logged in to myBusiness Dashboard, a simplified myBusiness 1-CLICK login page will open when you double click on 1-click shortcut on your desktop, Simply key in your Login ID and Password, then click Login button.

Please note: Accessing your ONEOffice email via 1-Click for the first time may take a few seconds to load.

If you are already logged in myBusiness Dashboard, after double clicking on 1-click shortcut from your desktop, you will be immediately directed to your desired URLs. This may take a few second to load.

1-click for Other Platforms and Systems
A. Creating the OneOffice Bookmark for Internet Explorer
1. From Create Shortcut page, copy the link from the text box.

2. From the Internet Explorer menu bar, Choose Favorites > Add to Favorites > Give a name (example: OO 1 click launch) and choose folder (example: Favorites), then click Add button



3. From IE menu bar, Choose Favorites > Organize Favorites > Right click on "OO 1 click launch" > choose Properties

4. Paste the link (URL) you copied just now to URL box, then click OK

5. To open your application, click on this bookmark If you are already login to myBusiness Dashboard, the page will directly load to your application; If not, you have to login before launching your application

 

B. Creating OneOffice Bookmark for Firefox
1. From Create Shortcut page, copy the link from the text box

2. From Firefox menu bar, choose Bookmarks > Show All Bookmarks > Right click on Bookmarks Menu > choose New Bookmark

3. Give a name in Name box (example: OO 1 click launch), Paste the link (URL) you copied just now to Location box, then click Add

4. If you are not logged in to myBusiness Dashboard, a simplified myBusiness 1-CLICK login page will open. Simply key in your Login ID and Password, then click Login button.

 

C. Creating OneOffice Bookmark for Safari
1. From Create Shortcut page, copy the link from the text box

2. From Safari Menu bar, choose "Show all bookmarks" icon

3. Choose Bookmarks Bar, Paste the link (URL) you copied just now on the right part of the page

You can rename the link by simply right click on the link > choose Edit Name

Give a name (example: OO 1 click launch) and enter

If you are not logged in to myBusiness Dashboard, a simplified myBusiness 1-CLICK login page will open, simply key in your Login ID and Password, then click Login button.

 

D. Creating OneOffice Bookmark for Google Chrome
1. From Create Shortcut page, copy the link from the text box

2. From Google Chrome menu bar, right click > choose Bookmark manager

3. From Bookmark Manager, right click on the right part of the page > click Add page

4. Give a name for the first field (example: OO 1 click launch), Paste the link (URL) you copied just now on the second field

5. If you are not logged in to myBusiness Dashboard, a simplified myBusiness 1-CLICK login page will open, simply key in your Login ID and Password, then click Login button.

Troubleshooting
What should I do if I do not see pop-up window to create download shortcut?
Try the following steps:
i. Update your browser version.
ii. Disable your pop-up blockers.
iii. Clear cache.

 

Sending, replying, attachments, and printing messages

Your inbox

Launch into ONEOffice Email. You'll see a list of any messages you've received in your Inbox. Here's an example:

Unread messages are in bold. To open a message, simply click it in your message list.

About Conversations

Replies to messages are grouped into conversations. A conversation keeps all messages in a thread together, which makes it easier to keep track of them and reduces inbox clutter. Here's how a conversation appears in your Inbox :

Note that the number of messages in a conversation appears to the right of senders' names.

Here's what an opened conversation looks like:

Note: You can't separate the messages in a conversation. However, if you want to send a reply but don't want it to be added to the conversation, you can simply change the subject line in your reply.

Compose a message

1. In the pane on the left, click Compose Mail.

2.  In the To field, type the first few letters of recipient's name to look up the address in your corporate directory.

3.  Enter a subject and the message text.

Add an attachment

When composing a message, click Attach a file, and then browse to the file on your computer.

Send a message

At the top or bottom on the message window, click Send.

(Or, if you change your mind, click Discard.)

At message appears at the top of the Mail window, confirming that your message was sent.

Reply to a Message

You can reply to just the sender or to all recipients of a message.

1. Open the message. If the message is part of a conversation, open the conversation and select the message you want to reply to.
2. At the bottom of the message, click Reply (to reply to just the sender) or Reply to all (to reply to all recipients).

3. Optionally, add other email addresses to which to send the reply.
4. Enter your reply in the message field.
5. At the top or bottom of the message, click Send.

Forward a Message

You can forward a message, just a single message in a conversation, or an entire conversation.

To forward a message or single message in a conversation:

1. Open the message. If the message is part of a conversation, open the conversation and select the message to forward.
2. At the bottom of the message, click Forward.

3. Enter the email addresses to which to forward the message, and add any notes in the message field.
Note: If you don't want to forward attachments, uncheck the box next to the attachment's file name, below the Subject field.
4. At the bottom or top of the message, click Send. 

To forward an entire conversation:

1. Open the conversation.
2. At the right of the conversation view, click Forward all.

3. At the bottom or top of the message, click Send.
Note: The recipient receives a single message containing all messages in the conversation, listed in order of oldest to most recent.

Print a Message

You can print a single message, an entire conversation, or just a single message in a conversation

To print a message or an entire conversation:

1. Open the message or conversation.
2. At the upper right of the message, click Print all.

A printer-friendly version of the conversation appears.

3. Use your web browser's Print options to print the message.

To print a single message in a conversation:

1. Open the conversation and select the message you want to print.
2. Click the down arrow to the right of Reply, and then click Print.

A printer-friendly version of the message appears.

3. Use your web browser's Print options to print the message.

Create and apply email labels

Use labels to categorize your messages. Labels are like folders, but with a twist: You can apply multiple labels to message, so you can "store" a single copy of a message in multiple labels. You can also:

• Open a label on the left side of your Mail window to see all messages with that label
• Search for all messages with a label
• See labels on your messages in your Inbox, so you can quickly identify different types of messages

Make your labels easy to identify by applying different colors to them.

To create a label:

1. Click the Labels drop-down menu and choose Manage labels. 

Tip: Alternatively, you can click Settings > Labels.

2. Under Labels, in the Create a new label field, type the name of your new label, and then click Create.

To change the color of a label:

1. In your Labels list on the left, click the square to the left of a label. For example:

2. Select a color from the palette that appears. The change is instantly applied to all messages with that label.

You can remove a color by clicking Remove color below the color palette.

To apply a label to a message:

1. Select the check box next to the messages you want to label, and then select the label name from the Labels drop-down menu. (Note that you can select more than one label.)

2. Click Apply.

Tip: If you want to move the messages out of your Inbox at the same time you apply a label to them, select the messages, and then select a label in the Move to drop-down menu. 

Or, just click and hold in the gray area to the left of the message... 

...and drag it to a label's name:

To move labeled messages out of your Inbox:

1. Select one or more labeled messages in your Inbox.
2. Click Archive. 

To view a labeled message you archived, just click the label on the left.

Set up email filters

Use filters to manage your incoming messages. With filters, you can automatically label, archive, or delete messages based on keywords and other criteria.

Note: ONEOffice Email filters are similar to Email Rules in [Microsoft Outlook/Lotus Notes].
1. Open ONEOffice Email.
2. In the upper right, click Settings > Filters > Create a new filter. Or, just click the Create a filter link at the top of the top of your Mail window:

3. Enter your filter criteria in the fields:

4. Optionally, click Test Search to see which messages currently in ONEOffice Mail match your filter terms. You can update your criteria and run another test search.
5. Click Next Step, then select one or more actions to apply to messages that match this filter's criteria:

Note: These actions are applied in the order in which they are listed. For example, you could choose to forward matching messages to a specific email address, and then delete the messages.

6. To apply the filter to messages you've already received, click Also apply filter to [x] conversations below.
7. Click Create Filter.

Email conversations instead of multiple messages

Rather than listing each message reply as a new message in your Inbox, ONEOffice Email groups a message and its replies in a conversation, which is listed only once. Opening a conversation shows all its messages in a neat stack, which you can easily collapse or expand. When a new reply arrives, the stack grows and the conversation is marked as unread, indicating there’s something new to look at. Grouping messages this way allows you to quickly retrieve all messages within a thread and reduces inbox clutter.

Here's how a conversation appears in your Inbox…

...and here's what an opened conversation looks like:

Labels and stars instead of folders

Instead of organizing messages in folders, you can organize your ONEOffice Email conversations by applying labels. The conversation can remain in your Inbox with the label clearly shown. Here's an example:

As shown in the example, if a conversation applies to more than one topic, you can give it multiple labels. 

If you'd like to move a labeled conversation about of your Inbox, just click the Archive button. Whether or not a labeled conversation is archived, you can list all conversations that have a specific label by clicking the label name in the left pane of your Inbox -- similar to opening a folder of messages: 

Unlike with folders, if you've applied more than one label to a message, you can retrieve the message by clicking any of those labels. 

The Stars feature provides another way to categorize and access messages. Simply click the star icon to the left of any message to highlight it. You can then display all starred messages by clicking Starred in the left pane.

Archiving online instead of saving to your desktop

With ONEOffice Email, you no longer risk running out of space for storing email. Instead, you get 25 GB of online storage space for just your own email and attachments, all hosted on Google’s secure servers. With that much space, you no longer need to save messages on your desktop in [personal folders (PST files)/an email Archive] to free up disk space, but can archive messages online instead. Just select a message and click Archive:

An archived message is removed from your Inbox but you can still find it later by clicking All Mail in the left pane or using search. Or, add labels to messages before you archive them for even easier retrieval. 

Tip: Your All Mail link might be under the drop-down list in the left pane:

Google-powered search

ONEOffice Email features the same powerful search technology used on the Web to perform accurate keyword searches of all of your email and attachments. Search by keyword, label, date range, or a host of other options. By also archiving messages, you can instantly find any message you've ever sent or received, without having to create elaborate folder structures or keep unwanted correspondence in your Inbox. 

To find messages, simply type in the search box at the top of your Mail window. Or, for more refined searching, click Show search options:

Then fill in the easy-to-use search form to find exactly what you're looking for!

 

Using ONEOffice Talk

ONEOffice Email includes ONEOffice Talk, a built-in chat gadget that you can use to send and receive instant messages with your colleagues. You can also chat with anyone outside of [your domain] who uses Google chat or AOL Instant Messenger (AIM).  

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Want to hear and see the person you're chatting with? Just install the voice and video chat plugin to start having real conversations right in your ONEOffice Email window (see instructions below).

Recommended: Also install ONEOffice Talk—a standalone instant messaging client—which you can use outside of ONEOffice Email. With ONEOffice Talk, you can set up email alerts that pop up in the lower-right corner of your desktop whenever you receive a new message—even if ONEOffice Email isn't open (see instructions below).

To open the Chat gadget:

Click Chat in the left pane of your ONEOffice Email window:

To find a coworker with the Chat gadget:

The ONEOffice Talk gadget shows a list of people you've recently communicated with. You can also find a coworker by starting to type his or her name or email address in the Search, add, or invite field. For example:

To start a chat:

Simply point to a user in the list or search results, and then click Chat:

Note that a green dot appears to the left of a contact who is online.

To chat outside of your Mail window:

If you're chatting with someone, you can click the Pop-out arrow to use the Chat gadget outside of your ONEOffice Email window:

To set up chat options:

In your ONEOffice Email window, click Settings in the upper right, and then click the Chat tab. You'll see options for saving your chat history, voice and video chat, sounds, emoticons, and more.

To install the voice and video chat plug-in:

1. In ONEOffice Email, click Settings > Chat.
2. Under Voice and video chat, click Learn more to go to the page on which you can download the voice and video chat plugin:

To install the standalone ONEOffice Talk client:

Just visit the ONEOffice Talk page and click Download ONEOffice Talk:

http://www.google.com/talk/

 

Using the Tasks gadget

Use the Tasks gadget to keep your "to do" list handy. 

To open the Tasks gadget:

Just click Tasks in the left pane of your Mail or Calendar window:

To add a task to your list:

Click the "plus" (+) icon, or simply click in the Tasks window and start typing. 

Tip: You can also add email messages to the list to create items for follow-up! First, select the messages in your inbox. Then, on the More actions menu, choose Add to Tasks.

To format your list and create additional lists:

On the Actions menu, you'll find options to indent or move items, edit details such as a due date, print your list, and more. 

Click the arrow ( > ) to the right of the current task to go directly to the Edit Details screen, where you can enter a due date.

Use the Switch List menu in the lower right to rename the list and create more lists. 

To work in a separate, bigger window:

Click the Pop-out arrow in the upper-right corner.

To get reminders for tasks on your calendar:

On your ONEOffice Calendar, click Tasks in the left pane:

You'll now see a Tasks calendar in your My Calendars list. For example:

The Tasks calendar is selected (highlighted with a color) by default. If you want to hide the calendar at any time, just click it in the list to de-select it.

 

Apps Password Sync User Guide

1. Login to myBusiness


2. Click your Account Name.


3. Under "My Account", select "Company Information" tab
4. Under "Apps Password Sync", you will see a list of application(s) which is/are eligible to use App Password Sync feature.
5. Select "Yes" to sync up your application(s).


6. Click "Save" button.
7. Update your myBusiness Password, click here
(Password synchronisation may take up to 15 minutes)

 
Note for ONEOffice User(s):
If you are a IMAP/POP3 user, you will be required to update your IMAP/POP3 password after you have enabled App Password Sync. A pop-up window will prompt you to update your password in Outlook. Alternatively, you may click here to follow the instructions on how to update your IMAP/POP3 password after you have enabled App Password Sync.