ONEOffice

  1. ONEOffice New Features

    With Google Drive,

    • it is easy to sync files from your hard drive to Google Drive on the web
    • giving you access to your files on any device, at any time
    • Google Drive's built-in sync capability ensures that all your files are the same on all your devices.
    • Upload files up to 5GB of storage
    • Share files to everyone
    • Create and reply to comments on files to get feedback or ideas
    • Multiple users can edit the same file at the same time. All revisions are saved and recoverable.
    • iles stored on ONEOffice Drive are always accessible and backed-up online.
    • ONEOffice Drive works across operating systems and supports popular formats such as .doc, .xls, .ppt, and .pdf.
    • Secure access controls, as administrators can manage file sharing permissions system-wide and document owners can share and revoke file access at anytime.

    Click here to deploy Google Drive Sync.  

    1-click Launch

    1-click Launch is a new feature for customers to directly launch their applications without visiting myBusiness Dashboard. It is most convenient for those working with their Google mail using ONEOffice application. Currently, users have to login to myBusiness Dashboard, launch ONEOffice application, and then launch Google mail. With 1-click launch, users can directly launch their Google Mail from their desktop shortcuts or browser bookmarks. The mechanism will skip unnecessary pages and direct customers to their final URLs.

    Click here to deploy 1-click Launch

    Email Alias

    Email Alias allows domain admin to create and delete an alternative email address via Google CPanel that points to an existing user account.

    For example, the user john@domain.com might also want to receive email addressed to admin@domain.com. If the domain admin create admin@domain.com as an email alias for john@domain.com, ONEOffice will deliver email for both of these addresses to the same inbox.

    Click here to deploy Email Alias.  

  2. EULA/Terms & Conditions

  3. Setup ONEOffice for administrator

    First Time Login for Administrator

    Upon successful activation of your myBusiness account, please login to https://marketplace.singtel.com/ using your chosen login ID and password.

    In your Access Apps (Dashboard), click Assign user(s).

    You will be directed to Manage Users page. Select the user you want to assign as Administrator.
     

     

    Note: The Administrator should be assigned first in order to accept the Google Terms upon launching the app. If Administrator has not accepted the terms upon launch of the app, all End Users will not be able to use the service.
     

    Tick the check box of the user you selected and click Assign.


     

    Enter your First Name, Last Name and Email ID you want to use and select ONEOffice Admin under Application Role.Click OK.
     

    Your request will be submitted for processing.

    The assignment of the user will take about 2 to3 minutes to process. Once the ONEOffice Administrator has been assigned successfully, you will be able to launch the application.
     

    Update CNAME and MX Records

    You are just 2 steps away from using Singtel ONEOffice. In myBusiness Dashboard, click on Launch App to update your CNAME and your MX Records.

    If your domain name is hosted with SingNet, please follow the steps below.

    Alternatively, please click here to contact us for assistance.

    After you launch ONEOffice, you will see this welcome page:

    For domains registered under SingNet

    Please note: The below information only applies to SingNet Domain.

    To update your MX records and CName, please open a new browser and go to: http://customer.singnet.com.sg/dns/. Enter your domain name as the login (eg: Singtel.com) and password.

    Upon successful login, click on your domain name URL to edit the CNAME and update MX records. 

    Please click on the Add mailserver and enter the mail server information as instructed on the ONEOffice activation page.

    Click on Add record when done.

     

    Click on Add alias to add the CNAME. Please enter the Google activation string as displayed in the
    ONEOffice Activation page, and set the alias to google.com and click on Add record.

     

    For domains registered under ONEOffice

    Update CNAME and MX Record in Domain Name for ONEOffice

    1. Launch both ONEOffice and Domain Name for ONEOffice from your myBusiness Dashboard.

       

    2. Once you launched ONEOffice, you will see the domain verification notice page. Take note of your CNAME.

       

    3. From your Domain Name for ONEOffice Cpanel, click Advance DNS Zone Editor icon.

       

    4. Update the following:

      Name:       BSNRE6CCUDOW.yourowndomain.com
      >> copy the unique string, append "." and your domain.

      TTL:          300
      >> this is fixed

      Type:         CNAME
      >> select CNAME from the picklist

      Address:    gv-HGA7ORKSWJHIWJ.dv.googlehosted.com
      >> copy this from ONEOffice Notice page.

    5. Once everything has a green check, it means all your entries are correct. Click Add Record. Under Zone File Records, you will be able to see the record you just added.

       

    6. Go back to ONEOffice notice page, copy the details of the MX record to the Cpanel. Take note to remove the "." after ".com".

       

    7. From Domain Name for ONEOffice Cpanel home page, click the MX entry icon

       

    8. Under Email Routing, tick Automatically Detect Configuration.

       

    9. After adding all your MX records, you will notice that all you entered are reflected in the system.

       

    10. Under MX Record, delete the first record in the list.

       

    11. In the Add New Record section, copy the MX entries from your ONEOffice Notice page and click Add New Record button.

       

    12. The domain verification will take effect within the next 48hrs. Once completed, you will be able to launch your ONEOffice.

       

    Dashboard

    From your myBusiness Access Apps (Dashboard), launch ONEOffice.

    In order to start using ONEOffice, click Manage under Google CPanel in your ONEOffice Dashboard.


     

    You will be directed to Google Terms & Conditions and click I accept.

    After accepting the terms, you can go back to Dashboard and access ONEOffice services.

    Update Email Alias

    Email Alias/Nickname allows domain admin to create and delete an alternative email address via Google CPanel that points to an existing user account.

    For example, the user johndoe@domain.com.sg may also want to receive email addressed to admin@domain.com.sg . If the domain admin create admin@domain.com.sg as an email alias/nickname for johndoe@domain.com, ONEOffice will deliver email for both of these addresses to the same inbox.

    1. Click Manage under Google CPanel in ONEOffice Dashboard

    2. Click the Users menu. If the admin is still on the old CPanel, click on "Organization and Users Tab".

    3. Click the user you want to assign an email alias.

    4. Click on Profile to show the Profiles Menu on the right.

    5. Scroll down to find Nickname and click Add a nickname.

    6. Enter your desired email alias/nickname and click Save changes.

    7. The newly added nickname will appear on the list.

    8. To remove the nickname, just click the Remove link beside the nickname and click Save changes.

    Purchase ONEOffice Setup

    If you need help in setting up your ONEOffice account, you can purchase ONEOffice Setup online. This one-time setup includes assisting you in updating the CNAME & MX records with your domain provider, creating up to 5 users and assigning licenses, updating the POP/IMAP password and configuring ONEOffice on email clients. You can use the solution immediately when the setup is completed.

    Purchasing ONEOffice Setup

    1. Click Manage App under ONEOffice from your myBusiness Dashboard.

    2. Click on Manage VAS.

    3. Put 1 under Qty for ONEOffice Setup. Please note that system will not allow customers to purchase more than 1 service.

    4. Click Proceed. This will redirect to shopping cart.

    5. Click Submit my Order.

  4. ONEOffice Mail

    Set Up Your Mail

    POP / IMAP Password

    POP and IMAP Password are different from your myBusiness Dashboard login password. POP and IMAP password will be used in order to access your ONEOffice Mail when you setup your POP/IMAP.

    Launch the ONEOffice application


     

    In your ONEOffice Dashboard, click the Profile Settings link


     

    Set your ONEOffice Password and click Submit. Please note that password should have at least 8 characters.

    Mail Setting

     

    To change your preferences, just click the gear icon  at the top of any Gmail page. From there, select Mail settings and navigate to one of the appropriate tabs:

    General

    On the General tab, you can change your language preferences, select display pictures for you and your contacts, create your signature, or set up a vacation response. This tab is also where you'll find general display and navigation settings for your inbox.

    You can create your desired signature for your outgoing email.

     

    You can send an automated reply to all incoming messages when you are not around.

    For those who have Adobe Flash enabled in your computer, you can attach multiple files to a message simultaneously. You can select the Advanced attachment features.

    Labels

    On the Labels tab, you can organize and control which labels appear in your list.

    You can create, edit and delete labels. You can also create a Nest label (sub folder).

    You can also select labels which you want to Show in IMAP as well. Make sure your IMAP is enabled to see this option.

    Accounts

    For 'Custom from:' options, setting up Mail Fetcher, or changing your Google Account Settings (including your ONEOffice password and security question), select the Accounts tab.

     

    Filters

    ONEOffice Filters allow you to manage the flow of incoming messages. Using filters, you can automatically label, archive, delete, star, or forward your mail, even keep it out of Spam -- all based on a combination of keywords, sender, recipients, and more.

    Forwarding and POP/IMAP

    If you'd like to forward your mail to another account or use POP or IMAP to download your mail to a desktop or mobile client (Microsoft Outlook or an iPhone, e.g.), click Forwarding and POP/IMAP tab.

    IMAP Settings

     

    IMAP (Internet message access protocol) lets you download messages from Gmail so you can access your mail with a program like Outlook Express or Apple Mail. IMAP syncs the actions you take in Outlook Express or Apple Mail with Gmail so if you read a message in your mail client, it'll be marked as read in Gmail. IMAP is an advanced protocol for receiving e-mail. It is a method of accessing e-mail messages which are stored on a mail server.
    Once IMAP is enabled, follow the configuration instructions for your client of choice. Currently, only the clients listed are supported for IMAP.

    If your client or device isn't listed here, we don't yet have instructions for its configuration, but we suggest that you try out the general instructions for other mail clients.

     

    Mail Clients

     

    Mobile Devices

     

    Apple Mail 3.0

    Please note that if you're adding your Gmail address to Apple Mail 3.0 for the first time, your mail will be automatically configured for POP3access. In order to configure IMAP, please follow these steps:

    1. Click Mail > Preferences....
    2. On the Accounts tab, click the + button to add a new account.
    3. Fill in the new window with the following information:
      • Full Name: [your name]
      • Email Address: your full email address [username@your_domain.com]
      • Password: your ONEOffice password
      • Important: please deselect the box next to 'Automatically set up account'
    4. Click Create.
    5. Fill in the following Incoming Mail Server information:
      • Account Type: Select IMAP
      • Incoming Mail Server: Change this to imap.gmail.com
      • User Name: your full email address [username@gmail.com, or username@your_domain.com for Google Apps users]
      • Password: your Gmail password
    6. Click Continue.
    7. Enter the following Outgoing Mail Server information:
      • Outgoing Mail Server: smtp.gmail.com
      • Use Authentication: selected
      • User Name: your full ONEOffice address : username@your_domain.com
      • Password: your ONEOffice password
    8. Click Continue.
    9. Review your Account Summary, and click Create.
    10. Check our recommended client settings, and adjust your client's settings as needed.

     

    Apple Mail 4.0

    Please note that if you're adding your ONEOffice address to Apple Mail 4.0 for the first time with automatic configuration, your mail will automatically be configured for IMAP1 access.
    If you're trying to configure an additional Gmail address with IMAP access, please follow these steps:

     

    1. Click Mail > Preferences....
    2. On the Accounts tab, click the + button to add a new account.
    3. Fill in the Welcome to Mail window with the following information:
      • Full Name: [your name]
      • Email Address: your full email address [username@your_domain.com]
      • Password: your ONEOffice password
    4. Click Create, verify your Account Summary, and you're all set!

    If you'd like to verify your IMAP settings after you have configured your mail client, you can view this through the Accounts tab by going through Mail > Preferences... The settings should be as follows:

    To review your port number information, click on the Advanced tab.

     

    Outlook 2003

    1. Enable IMAP in ONEOffice Mail Settings. Don't forget to click Save Changes when you're done.
    2. Open Outlook.
    3. Click the Tools menu, and select E-mail Accounts...
    4. Click Add a new e-mail account, then click Next.
    5. Choose IMAP as your server type by clicking the radio button, and click Next.
    6. Fill in all necessary fields to include the following information:

    User Information
    Your Name: Enter your name as you would like it to appear in the From: field of outgoing messages.
    Email Address: Enter your full email in this format: username@your_domain.com

    Server Information
    Incoming mail server3 (IMAP): imap.gmail.com
    Outgoing mail server (SMTP): smtp.gmail.com

    Login Information
    User Name: Enter your full email address (username@your_domain.com)
    Password: Enter your ONEOffice password.

    1. Click More Settings... and then click the Outgoing Server tab.
    2. Check the box next to 'My outgoing server (SMTP) requires authentication' and select Use same settings as my incoming mail server.

    1. Click the Advanced tab, and check the box next to 'This server requires an encrypted connection (SSL)' under Incoming Server (IMAP). Also, enter 993 in the Incoming server (IMAP) box.

    1. Check the box next to 'This server requires an encrypted connection (SSL)' under Outgoing Server (SMTP), and enter 465 in the Outgoing server (SMTP) box.
    2. Click OK.
    3. Click Next, and then click Finish.
    4. Download the latest updates for Outlook from Microsoft. This will help prevent the most common Outlook errors that Gmail users see.
    5. Check our recommended client settings, and adjust your client's settings as needed.

     

    Outlook 2007

    1. Enable IMAP in ONEOffice Mail Settings. Don't forget to click Save Changes when you're done.
    2. Open Outlook.
    3. For new setups, select Do not upgrade.
    4. Click Yes.
    5. Enter your display name, email address e.g. 'username@your_domain.com.'
    6. Select the 'Manually configure server settings or additional server types' checkbox.

    1. Select Internet E-mail.
    2. Settings: name, full email address (username@your_domain.com)
      • In the Account Type dropdown menu, select IMAP. In the 'Incoming server name' section, enter: imap.gmail.com and in the 'Outgoing server name (SMTP)' section, enter: smtp.gmail.com.
      • In the 'User Name' field, give your full email address (username@your_domain.com)
      • After creating these settings, clicking Next takes you to the end of the setup.

    1. In the Tools menu, select Options then Mail Setup. Under 'Email Accounts,' click E-mail Accounts.
    2. Select an account, and click Change above the list of accounts. Click More Settings, then the Advancedtab.
      • Incoming server must be 993, and must use SSL3 encryption.
      • Outgoing server can use 587, TLS4 encryption.
    3. Click the Outgoing Server tab. Make sure that 'My outgoing server (SMTP) requires authentication' is selected. The radio button 'Use same settings as my incoming mail server' should also be selected.

    1. Click OK > Next > Finish > Close > OK.
    2. Check our recommended client settings, and adjust your client's settings as needed.

     

    iPhone, iPad or iPad Touch

    Note: These setup instructions are for Apple devices running software version 4.0
    View instructions for older software.
    To configure the 'Mail' app on an Apple device for access to Gmail, just follow these steps:

    1. Make sure you've enabled IMAP in your main mail settings
    2. Open the Settings app on your device
    3. Tap Mail, Contacts, Calendars
    4. Tap Add Account...
    5. Tap Gmail
    6. Enter your account information, being sure to use your full Gmail address, including '@gmail.com'
    7. Tap Next
    8. Tap Save

    And you're done. You can add additional Gmail accounts by repeating the same steps above.

     

    Android

    To configure the 'Email' app on an Android device for access to Gmail, just follow the steps below:

    1. Enable IMAP in your Mail Settings.
    2. On your phone, press < Home >, then open the Email application.
    3. On the 'Your accounts' page, select Next to get started with setup.
    4. Enter your full Gmail address and password, then select Next.
    5. On the next screen, you can give the account a nickname and choose the name to display on your outgoing messages. TapDone.

    And you're done. You can verify your settings from the Inbox view by tapping < Menu > > Account settings.

    Incoming settings
    IMAP server: imap.gmail.com
    Port: 993
    Security type: SSL (always)

    Outgoing settings
    SMTP server: smtp.gmail.com
    Port: 465
    Security type: SSL (always)

     

    Blackberry

    Note: While setup instructions are provided below, Gmail IMAP access is not officially supported for BlackBerry devices at this time.

    To set up the BlackBerry's email client with Gmail (IMAP), just follow these steps:

    1. On your BlackBerry device, navigate to your home screen
    2. Select the icon that lets you set up email (this can be called SetupSetup WizardEmail SetupBlackBerry Set-upE-mail settings, or Personal Email Set-up)
    3. Follow the setup instructions provided on your device

    If setup is successful, you should receive a confirmation message and a new mailbox icon should appear on your device's home screen, labeled with your Gmail address.
    If you encounter a problem during setup, please make sure you have enabled IMAP in your Mail Settings.

    Consult BlackBerry Support on how to setup ONEOffice Mail on Blackberry.

    POP Settings

     

    POP (Post office protocol) is a one-way download of your messages that allows you to access your mail with a mail program like Outlook Express or Apple Mail. POP only offers one-way communication, which means that actions you take in the mail program (like marking a message as read) won't be synced to Gmail.

    Once you've enabled POP in ONEOffice, you can configure your mail client or wireless device to download Gmail messages. To see our recommended settings or troubleshoot POP issues, click the name of your mail client or wireless device below.

     

    Mail Clients

    Mobile Devices

     

    Apple Mail 3.0

    1. Enable POP in ONEOffice. Don't forget to click Save Changes when you're done.
    2. Open Apple Mail.
    3. Click Mail, and select Preferences...
    4. Open the Accounts tab, and click the plus sign (+) along the bottom to add a new account.

    1. Enter your name in the Full Name: field.
    2. Enter your ONEOffice address in the Email Address: field.
    3. Enter your ONEOffice password in the Password: field.
    4. Check the box next to Automatically set up your account.
    5. Click on Create.
    6. Now you're done! Your settings should now look like this:

       

    To verify your settings, click here

     

    Apple Mail 4.0

    1. Enable POP in ONEOffice Mail Settings. Don't forget to click Save Changes when you're done.
    2. Open your Apple Mail client
    3. Fill in the 'Welcome to Mail' window with the following information:
      • Full Name: [your name]
      • Email Address: your full email address [username@your_domain.com]
      • Password: your ONEOffice password
      • Important: Hold the option button down until 'Create' turns into 'Continue'

    1. Click Continue
    2. Fill in the following Incoming Mail Server information:
      • Account Type: Select POP
      • Incoming Mail Server: Change this to pop.gmail.com
      • User Name: your full email address [username@your_domain.com]
      • Password: your ONEOffice password
      • Important: Hold the option button down until 'Create' turns into 'Continue'

    1. Click Continue
    2. Incoming Mail Security
      • Use Secure Sockets Layer (SSL): selected
      • Authentication: Password
      • Important: Hold the option button down until 'Create' turns into 'Continue'
    1. Click Continue
    2. Enter the following Outgoing Mail Server information:
      • You can leave description blank - this field is optional
      • Outgoing Mail Server: smtp.gmail.com
      • Use Authentication: selected
      • User Name: your full Gmail address [username@gmail.com, or username@your_domain.com for Google Apps users]
      • Password: your Gmail password
      • Important: Hold the option button down until 'Create' turns into 'Continue'

    1. Click Continue.
    2. Outgoing Mail Security
      • Use Secure Sockets Layer (SSL): selected
      • Authentication: Password
      • Important: Hold the option button down until 'Create' turns into 'Continue'

    1. Click Continue
    2. Review your Account Summary and uncheck Take account online as you will need to adjust your incoming port number
    3. Click Create

    1. Once your client opens, you'll need to change your incoming port number to 995. To edit your incoming port number, please click Mail>Preferences... > Accounts tab > Advanced
      • Important: Your port number must be 995

    1. After you've updated your port number, you can take your accounts online and download new messages by clicking Mailbox > Get All New Mail

    If you have already configured Apple Mail 4 for POP and are trying to add an additional email, please start by following these steps:

    1. Click Mail > Preferences....
    2. On the Accounts tab, click the + button to add a new account.
    3. You will then need to repeat the steps above.

    To verify your settings, click here.

     

    Outlook 2003

    1. Enable POP in mail settings.  Don't forget to click Save Changes when you're done.
    2. Open Outlook.
    3. Click the Tools menu, and select E-mail Accounts...
    4. Click Add a new e-mail account, and click Next.
    5. Choose POP3 as your server type by clicking the radio button, and click Next.
    6. Fill in all necessary fields to include the following information:

    User Information
    Your Name: Enter your name as you would like it to appear in the From: field of outgoing messages.
    Email Address: Enter your full email address (username@your_domain.com)

    Server Information
    Google Apps users, enter the server names provided, don't add your domain2 name in this step.
    Incoming mail server3 (POP3): pop.gmail.com
    Outgoing mail server (SMTP): smtp.gmail.com

    Login Information
    User Name: Enter your ONEOffice email: username@your_domain.com
    Password: Enter your email password 

    1. Click More Settings... and then click the Outgoing Server tab.
    2. Check the box next to My outgoing server (SMTP) requires authentication and select Use same settings as my incoming mail server. 

    3. Click the Advanced tab, and check the box next to This server requires an encrypted connection (SSL) underIncoming Server (POP3). Enter 995 in the 'Incoming Server' box.

    4. Check the box next to This server requires an encrypted connection (SSL) under Outgoing Server (SMTP),and enter 465 in the Outgoing server (SMTP) box.
    5. Click OK.
    6. Click Test Account Settings... After receiving Congratulations! All tests completed successfully, click Close.
    7. Click Next, and then click Finish.
    8. Download the latest updates for Outlook from Microsoft. This will help prevent the most common Outlook errors Gmail users see.

    To verify your settings, click here

     

    Outlook 2007

    1. Enable POP in Mail Settings. Don't forget to click Save Changes when you're done.
    2. Open Outlook.
    3. Click the Tools menu, and select Account Settings...
    4. On the E-mail tab, click New...
    5. If you are prompted to Choose E-mail Service, select Microsoft ExchangePOP3IMAP, or HTTP, and click Next.
    6. Fill in all necessary fields to include the following information:

    Your Name: Enter your name as you would like it to appear in the From: field of outgoing messages.

    Email Address: Enter your full email address in the format username@your_domain.com.

    Password: Enter your email password.

    Manually configure server settings or additional server types: Leave this option unchecked if you want to automatically configure Outlook 2007. If you want to manually configure Outlook 2007, check this box now. Google Apps users should configure manually as follows.

     

    1. Click Next. If you are configuring Outlook 2007 automatically, you're done! Just click Finish.

    1. If you are configuring Outlook 2007 manually, select Internet E-mail and click Next.
    2. Verify your User Information, and enter the following additional information:

    Server Information
    Account Type: POP3
    Incoming mail server: pop.gmail.com (Google Apps users, enter the server names provided, don't add your domain2 name in these steps)
    Outgoing mail server3 (SMTP): smtp.gmail.com

    Logon Information
    User Name: Enter your full address in the format username@your_domain.com
    Password: Enter your email password.
    Require logon using Secure Password Authentication (SPA): Leave this option unchecked.

    1. Click the More Settings... button, and select the Outgoing Server tab.
    2. Check the box next to My outgoing server (SMTP) requires authentication and select Use same settings as my incoming mail server.

    1. Click the Advanced tab, and check the box next to This server requires an encrypted connection (SSL)under Incoming Server (POP3). Enter 995 in the 'Incoming Server' box.
    2. In the Outgoing server (SMTP) box, enter 587, and select TLS from the drop-down menu next to Use the following type of encrypted connection:.

    1. Click OK.
    2. Click Test Account Settings... After receiving 'Congratulations! All tests completed successfully', clickClose.
    3. Click Next, and then click Finish.

    To verify your settings, click here

     

    iPhone
    If you're running software update 1.1.2, here's how to set up POP:

    1. Tap Mail from your iPhone's Home screen.
    2. Tap Gmail.
    3. Enter your name, your Gmail address, and password in the appropriate fields.
    4. Tap Save. Now you're done!

    If you're running software update 1.1.3, please note that tapping the 'Gmail' button will automatically configure Gmail IMAP. Here's how to set up POP:

    1. Tap Mail from your iPhone's Home screen.
    2. Tap Other.
    3. Select POP from the tab menu.
    4. Enter your name, email address, and password in the appropriate fields. The Address field should be your full email address (username@gmail.com). Google Apps users, enter your full address in the format 'username@your_domain.com.'
    5. Under Incoming Mail Server, fill in the Host Name field as 'pop.gmail.com.' Google Apps users, enter the server names provided, don't add your domain name in this step.
    6. Under Outgoing Mail Server (SMTP), fill in the Host Name field as 'smtp.gmail.com.'
    7. Tap Save. Now you're done!

    If you notice that POP access isn't working properly, please ensure that all your settings are correct by following these instructions:

    1. From the Home menu, tap Settings.
    2. Select your Gmail address.
    3. Scroll to the bottom of the page and tap Advanced.
    4. Ensure that your settings are as follows:

    Incoming Uses SSL: ON
    Outgoing Uses SSL: ON
    Authentication: Password
    If you're accessing your Gmail from multiple POP clients,
    we recommend setting Use Recent Mode to ON.
    For any other iPhone related issues, please visit http://www.apple.com/support/iphone/

    Using POP on Multiple Clients or Mobile Devices

    What is 'recent mode?'
    If you're accessing Gmail on multiple clients through POP, Gmail's 'recent mode' makes sure that all messages are made available to each client, rather than only to the first client to access new mail.
    Recent mode fetches the last 30 days of mail, regardless of whether it's been sent to another POP1 client already.

    Setting up 'recent mode'
    In your POP client settings, replace 'username@gmail.com' in the 'Username' or 'Email' field with 'recent:username@gmail.com'
    Once you enable recent mode, please be sure to configure your POP client to leave messages on the server according to the instructions below:

    • Outlook or Outlook Express: on the Advanced tab, check the box next to 'Leave a copy of messages on the server.'
    • Apple Mail: on the Advanced tab, remove the check next to 'Remove copy from server after retrieving a message.'
    • Thunderbird: on the Server Settings tab, check the box next to 'Leave messages on server.'

     

    Google Apps sync for Microsoft Outlook

     

    Google Apps Sync for Microsoft Outlook

    Google Apps Sync for Microsoft Outlook® allows you to use Microsoft Outlook® 2003, 2007 and 2010 effectively with Google Apps. You get the cost savings, security and reliability of Google Apps, while employees can use the interface they prefer for email, contacts, calendar and notes.

     

    Download Google Apps Sync here


    To know more about Google Apps Sync download, install and import, click here

     

    Note: If all you want to do is import data to Google Apps (that is, you don't plan to keep working in Outlook afterwards), use Google Apps Migration for Microsoft Outlook®, instead of installing Google Apps Sync.

     

    Email Troubleshooting

     

    Unlock Captcha

    If you are prompted for your username and password from the email clients repeatedly, or if you're getting an "invalid credentials" or "web login required" error you may need to do the following steps:

    1. Verify POP / IMAP Configuration on your Email Client Settings.Click here on the configuration settings for your email client.
    2. Update ONEOffice Password on ONEOffice Dashboard.Click here for on how to update your ONEOffice Password.
    3. Perform Unlock Captcha to unlock your ONEOffice account.

       

    Why do I need to Unlock Captcha?

    When a user makes too many unsuccessful attempts to access an email account using POP or IMAP, Google may consider the account as being attacked or about to be compromised.
    Normally, this will happen when:

    1. Google Apps Server wants to restrict Bots and Automated Scripts. By this measure, the server prevents abnormal utilization of Bandwidth (both Download and Upload).
    2. Your email client may frequently checks for email from Google Apps Server. If your mail client checks for new messages more than once every 10 minutes, your client might repeatedly request your username and password.
       

    How do I Unlock Captcha for my ONEOffice Account?

    1. Login to https://marketplace.singtel.com/Account/Login and enter you Login and Password.

       
    2. Under Access Apps, click on ONEOffice icon to launch the application.

       
    3. In your ONEOffice dashboard, launch Mail.

       
    4. Once you launch your ONEOffice Mail, open a new tab or web browser and go to https://accounts.google.com/UnlockCaptcha.
    5. You will see the page below and Click Continue. Under Additional Verification Step, click the "Continue" button.

       
    6. You will be informed that Verification is complete. Restart your email client and try to send or receive messages in your email client again.

       

    POP and IMAP Troubleshooter

    You can help us diagnose your issue by running the Google POP and IMAP Troubleshooter, available for download from http://dl.google.com/popimaptroubleshooter/PopImapTroubleshooterInstaller.exe. The Troubleshooter checks your POP and IMAP client settings, your ONEOffice account settings, and your connection to the Gmail POP service, pinpointing any errors and providing instructions on fixing them.

    Developers can download the source code from http://code.google.com/p/pop-imap-troubleshooter/.

    The Google POP and IMAP Troubleshooter is currently compatible with the following clients:

    • Outlook 2002
    • Outlook 2003
    • Outlook 2007
    • Outlook Express
    • Windows Mail
    • Thunderbird 1.5
    • Thunderbird 2.0

    Please note that the Troubleshooting tool generates a report detailing your settings and test results, creating a file on your Desktop called PopImapTroubleshooterLog.html. In some cases you'll need this log file to continue troubleshooting a POP or IMAP problem.
    Rest assured that this file will be used for troubleshooting purposes only. To learn more about the privacy of your information, review our Privacy Policy at http://www.google.com/privacy.html.

     

    How to update POP3/IMAP password in outlook?

    • Click the File Tab, and then select Account Settings.
    • Select ONEOffice email account you want to change your password, and then click the Change button.
    • Change the password in the Logon Information section and then click Next to test your account Settings.
    • If the new password is correct, the test will complete successfully.

     

    With 1-click launch, users can directly launch ONEOffice Mail from their desktop shortcuts or browser bookmarks.

    Installing 1-click for Windows Operating System
    A. Create 1-click shortcut on your desktop
    1. Login to myBusiness, click on Expand your dashboard to go to your myBusiness Launchpad

    2. In your myBusiness Launchpad, click More and select Create Shortcut



    3. Click on the button "Click here to download the Shortcut for Windows" to download and save ONEOffice shortcut to your desktop

    4. Click Save and save the shortcut on your desktop




    5. You will see 1-click shortcut icon on your desktop

     

    B. Creating Shortcut in Windows Platform manually
    1. From Create Shortcut page, copy the link from the text box

    2. From your desktop > Right Click > New > Shortcut

    3. Paste the link (URL) you copied just now into the box, then click Next

    4. Type a name for this shortcut, click Finish to complete the installation

    5. You'll see the 1 – click shortcut from Desktop.

     

    C. 1-click Launch
    1. If you are not logged in to myBusiness Dashboard, a simplified myBusiness 1-CLICK login page will open when you double click on 1-click shortcut on your desktop, Simply key in your Login ID and Password, then click Login button.

    Please note: Accessing your ONEOffice email via 1-Click for the first time may take a few seconds to load.

    If you are already logged in myBusiness Dashboard, after double clicking on 1-click shortcut from your desktop, you will be immediately directed to your desired URLs. This may take a few second to load.

    1-click for Other Platforms and Systems
    A. Creating the OneOffice Bookmark for Internet Explorer
    1. From Create Shortcut page, copy the link from the text box.

    2. From the Internet Explorer menu bar, Choose Favorites > Add to Favorites > Give a name (example: OO 1 click launch) and choose folder (example: Favorites), then click Add button



    3. From IE menu bar, Choose Favorites > Organize Favorites > Right click on "OO 1 click launch" > choose Properties

    4. Paste the link (URL) you copied just now to URL box, then click OK

    5. To open your application, click on this bookmark If you are already login to myBusiness Dashboard, the page will directly load to your application; If not, you have to login before launching your application

     

    B. Creating OneOffice Bookmark for Firefox
    1. From Create Shortcut page, copy the link from the text box

    2. From Firefox menu bar, choose Bookmarks > Show All Bookmarks > Right click on Bookmarks Menu > choose New Bookmark

    3. Give a name in Name box (example: OO 1 click launch), Paste the link (URL) you copied just now to Location box, then click Add

    4. If you are not logged in to myBusiness Dashboard, a simplified myBusiness 1-CLICK login page will open. Simply key in your Login ID and Password, then click Login button.

     

    C. Creating OneOffice Bookmark for Safari
    1. From Create Shortcut page, copy the link from the text box

    2. From Safari Menu bar, choose "Show all bookmarks" icon

    3. Choose Bookmarks Bar, Paste the link (URL) you copied just now on the right part of the page

    You can rename the link by simply right click on the link > choose Edit Name

    Give a name (example: OO 1 click launch) and enter



    If you are not logged in to myBusiness Dashboard, a simplified myBusiness 1-CLICK login page will open, simply key in your Login ID and Password, then click Login button.

     

    D. Creating OneOffice Bookmark for Google Chrome
    1. From Create Shortcut page, copy the link from the text box

    2. From Google Chrome menu bar, right click > choose Bookmark manager

    3. From Bookmark Manager, right click on the right part of the page > click Add page

    4. Give a name for the first field (example: OO 1 click launch), Paste the link (URL) you copied just now on the second field

    5. If you are not logged in to myBusiness Dashboard, a simplified myBusiness 1-CLICK login page will open, simply key in your Login ID and Password, then click Login button.

    Troubleshooting
    What should I do if I do not see pop-up window to create download shortcut?
    Try the following steps:
    i. Update your browser version.
    ii. Disable your pop-up blockers.
    iii. Clear cache.

     

    Sending, replying, attachments, and printing messages

    Your inbox

    Launch into ONEOffice Email. You'll see a list of any messages you've received in your Inbox. Here's an example:

    Your inbox

    Unread messages are in bold. To open a message, simply click it in your message list.

    About Conversations

    Replies to messages are grouped into conversations. A conversation keeps all messages in a thread together, which makes it easier to keep track of them and reduces inbox clutter. Here's how a conversation appears in your Inbox :

    Note that the number of messages in a conversation appears to the right of senders' names.

    Here's what an opened conversation looks like:

    Note: You can't separate the messages in a conversation. However, if you want to send a reply but don't want it to be added to the conversation, you can simply change the subject line in your reply.

    Compose a message

    1. In the pane on the left, click Compose Mail.

    2.  In the To field, type the first few letters of recipient's name to look up the address in your corporate directory.

    3.  Enter a subject and the message text.

    Add an attachment

    When composing a message, click Attach a file, and then browse to the file on your computer.

    Send a message

    At the top or bottom on the message window, click Send.

    (Or, if you change your mind, click Discard.)

    At message appears at the top of the Mail window, confirming that your message was sent.

    Reply to a Message

    You can reply to just the sender or to all recipients of a message.

    1. Open the message. If the message is part of a conversation, open the conversation and select the message you want to reply to.
    2. At the bottom of the message, click Reply (to reply to just the sender) or Reply to all (to reply to all recipients).

    3. Optionally, add other email addresses to which to send the reply.
    4. Enter your reply in the message field.
    5. At the top or bottom of the message, click Send.

    Forward a Message

    You can forward a message, just a single message in a conversation, or an entire conversation.

    To forward a message or single message in a conversation:

    1. Open the message. If the message is part of a conversation, open the conversation and select the message to forward.
    2. At the bottom of the message, click Forward.

    3. Enter the email addresses to which to forward the message, and add any notes in the message field.
    Note: If you don't want to forward attachments, uncheck the box next to the attachment's file name, below the Subject field.
    4. At the bottom or top of the message, click Send

    To forward an entire conversation:

    1. Open the conversation.
    2. At the right of the conversation view, click Forward all.

    3. At the bottom or top of the message, click Send.
    Note: The recipient receives a single message containing all messages in the conversation, listed in order of oldest to most recent.

    Print a Message

    You can print a single message, an entire conversation, or just a single message in a conversation

    To print a message or an entire conversation:

    1. Open the message or conversation.
    2. At the upper right of the message, click Print all.

    A printer-friendly version of the conversation appears.

    3. Use your web browser's Print options to print the message.

    To print a single message in a conversation:

    1. Open the conversation and select the message you want to print.
    2. Click the down arrow to the right of Reply, and then click Print.

    A printer-friendly version of the message appears.

    3. Use your web browser's Print options to print the message.

    Create and apply email labels

    Use labels to categorize your messages. Labels are like folders, but with a twist: You can apply multiple labels to message, so you can "store" a single copy of a message in multiple labels. You can also:

    • Open a label on the left side of your Mail window to see all messages with that label
    • Search for all messages with a label
    • See labels on your messages in your Inbox, so you can quickly identify different types of messages

    Make your labels easy to identify by applying different colors to them.

    To create a label:

    1. Click the Labels drop-down menu and choose Manage labels

    Tip: Alternatively, you can click Settings > Labels.

    2. Under Labels, in the Create a new label field, type the name of your new label, and then click Create.

    To change the color of a label:

    1. In your Labels list on the left, click the square to the left of a label. For example:

    2. Select a color from the palette that appears. The change is instantly applied to all messages with that label.

    You can remove a color by clicking Remove color below the color palette.

    To apply a label to a message:

    1. Select the check box next to the messages you want to label, and then select the label name from the Labels drop-down menu. (Note that you can select more than one label.)

    2. Click Apply.

    Tip: If you want to move the messages out of your Inbox at the same time you apply a label to them, select the messages, and then select a label in the Move to drop-down menu. 

    Or, just click and hold in the gray area to the left of the message... 

    ...and drag it to a label's name:

    To move labeled messages out of your Inbox:

    1. Select one or more labeled messages in your Inbox.
    2. Click Archive

    To view a labeled message you archived, just click the label on the left.

    Set up email filters

    Use filters to manage your incoming messages. With filters, you can automatically label, archive, or delete messages based on keywords and other criteria.

    Note: ONEOffice Email filters are similar to Email Rules in [Microsoft Outlook/Lotus Notes].
    1. Open ONEOffice Email.
    2. In the upper right, click Settings > Filters > Create a new filter. Or, just click the Create a filter link at the top of the top of your Mail window:

    3. Enter your filter criteria in the fields:

    4. Optionally, click Test Search to see which messages currently in ONEOffice Mail match your filter terms. You can update your criteria and run another test search.
    5. Click Next Step, then select one or more actions to apply to messages that match this filter's criteria:

    Note: These actions are applied in the order in which they are listed. For example, you could choose to forward matching messages to a specific email address, and then delete the messages.

    6. To apply the filter to messages you've already received, click Also apply filter to [x] conversations below.
    7. Click Create Filter.

    Email conversations instead of multiple messages

    Rather than listing each message reply as a new message in your Inbox, ONEOffice Email groups a message and its replies in a conversation, which is listed only once. Opening a conversation shows all its messages in a neat stack, which you can easily collapse or expand. When a new reply arrives, the stack grows and the conversation is marked as unread, indicating there’s something new to look at. Grouping messages this way allows you to quickly retrieve all messages within a thread and reduces inbox clutter.

    Here's how a conversation appears in your Inbox…

    ...and here's what an opened conversation looks like:

    Labels and stars instead of folders

    Instead of organizing messages in folders, you can organize your ONEOffice Email conversations by applying labels. The conversation can remain in your Inbox with the label clearly shown. Here's an example:

    As shown in the example, if a conversation applies to more than one topic, you can give it multiple labels. 

    If you'd like to move a labeled conversation about of your Inbox, just click the Archive button. Whether or not a labeled conversation is archived, you can list all conversations that have a specific label by clicking the label name in the left pane of your Inbox -- similar to opening a folder of messages: 

    Unlike with folders, if you've applied more than one label to a message, you can retrieve the message by clicking any of those labels. 

    The Stars feature provides another way to categorize and access messages. Simply click the star icon to the left of any message to highlight it. You can then display all starred messages by clicking Starred in the left pane.

    Archiving online instead of saving to your desktop

    With ONEOffice Email, you no longer risk running out of space for storing email. Instead, you get 25 GB of online storage space for just your own email and attachments, all hosted on Google’s secure servers. With that much space, you no longer need to save messages on your desktop in [personal folders (PST files)/an email Archive] to free up disk space, but can archive messages online instead. Just select a message and click Archive:

    An archived message is removed from your Inbox but you can still find it later by clicking All Mail in the left pane or using search. Or, add labels to messages before you archive them for even easier retrieval. 

    Tip: Your All Mail link might be under the drop-down list in the left pane:

    Google-powered search

    ONEOffice Email features the same powerful search technology used on the Web to perform accurate keyword searches of all of your email and attachments. Search by keyword, label, date range, or a host of other options. By also archiving messages, you can instantly find any message you've ever sent or received, without having to create elaborate folder structures or keep unwanted correspondence in your Inbox. 

    To find messages, simply type in the search box at the top of your Mail window. Or, for more refined searching, click Show search options:

    Then fill in the easy-to-use search form to find exactly what you're looking for!

     

    Using ONEOffice Talk

    ONEOffice Email includes ONEOffice Talk, a built-in chat gadget that you can use to send and receive instant messages with your colleagues. You can also chat with anyone outside of [your domain] who uses Google chat or AOL Instant Messenger (AIM).  

    <>
    Want to hear and see the person you're chatting with? Just install the voice and video chat plugin to start having real conversations right in your ONEOffice Email window (see instructions below).

    Recommended: Also install ONEOffice Talk—a standalone instant messaging client—which you can use outside of ONEOffice Email. With ONEOffice Talk, you can set up email alerts that pop up in the lower-right corner of your desktop whenever you receive a new message—even if ONEOffice Email isn't open (see instructions below).

    To open the Chat gadget:

    Click Chat in the left pane of your ONEOffice Email window:

    To find a coworker with the Chat gadget:

    The ONEOffice Talk gadget shows a list of people you've recently communicated with. You can also find a coworker by starting to type his or her name or email address in the Search, add, or invite field. For example:

    To start a chat:

    Simply point to a user in the list or search results, and then click Chat:

    Note that a green dot appears to the left of a contact who is online.

    To chat outside of your Mail window:

    If you're chatting with someone, you can click the Pop-out arrow to use the Chat gadget outside of your ONEOffice Email window:

    To set up chat options:

    In your ONEOffice Email window, click Settings in the upper right, and then click the Chat tab. You'll see options for saving your chat history, voice and video chat, sounds, emoticons, and more.

    To install the voice and video chat plug-in:

    1. In ONEOffice Email, click Settings > Chat.
    2. Under Voice and video chat, click Learn more to go to the page on which you can download the voice and video chat plugin:

    To install the standalone ONEOffice Talk client:

    Just visit the ONEOffice Talk page and click Download ONEOffice Talk:

    http://www.google.com/talk/

     

    Using the Tasks gadget

    Use the Tasks gadget to keep your "to do" list handy. 

    To open the Tasks gadget:

    Just click Tasks in the left pane of your Mail or Calendar window:

    To add a task to your list:

    Click the "plus" (+) icon, or simply click in the Tasks window and start typing. 

    Tip: You can also add email messages to the list to create items for follow-up! First, select the messages in your inbox. Then, on the More actions menu, choose Add to Tasks.

    To format your list and create additional lists:

    On the Actions menu, you'll find options to indent or move items, edit details such as a due date, print your list, and more. 

    Click the arrow ( > ) to the right of the current task to go directly to the Edit Details screen, where you can enter a due date.

    Use the Switch List menu in the lower right to rename the list and create more lists. 

    To work in a separate, bigger window:

    Click the Pop-out arrow in the upper-right corner.

    To get reminders for tasks on your calendar:

    On your ONEOffice Calendar, click Tasks in the left pane:

    You'll now see a Tasks calendar in your My Calendars list. For example:

    The Tasks calendar is selected (highlighted with a color) by default. If you want to hide the calendar at any time, just click it in the list to de-select it.

     

    Apps Password Sync User Guide

    1. Login to myBusiness


    2. Click your Account Name.


    3. Under "My Account", select "Company Information" tab
    4. Under "Apps Password Sync", you will see a list of application(s) which is/are eligible to use App Password Sync feature.
    5. Select "Yes" to sync up your application(s).


    6. Click "Save" button.
    7. Update your myBusiness Password, click here
    (Password synchronisation may take up to 15 minutes)

     
    Note for ONEOffice User(s):
    If you are a IMAP/POP3 user, you will be required to update your IMAP/POP3 password after you have enabled App Password Sync. A pop-up window will prompt you to update your password in Outlook. Alternatively, you may click here to follow the instructions on how to update your IMAP/POP3 password after you have enabled App Password Sync.

  5. ONEOffice Drive

    ONEOffice Drive

     

    Creating document, spreadsheet, presentation

    There are different ways of getting started using ONEOffice documents: you can create a new online document, you can upload an existing one, or you can use a template from our templates gallery.

    Creating and saving a document

    To create a new document, go to your Docs list, click the New drop-down menu, and select Document.

    As you're working on your document, click the Save button in the top right corner of the document, enter a name for the document in the window that appears, and click OK. Then, you'll see your document in your Docs list.
    If you'd like to save and close a document, click the Save & close button.
    To save a local copy of a document, you can download it to your computer. To do this, open your document, click the File menu and point your mouse to the Download file as option. You'll see these file types: HTML, RTF, Word, Open Office, PDF, and plain text. Select a file type and click OK in the browser window that appears.

    Uploading a document

    You can upload existing documents to ONEOffice documents at any time. Here's how:

    1. Click the Upload button at the top of the sidebar in your Docs list page.
    2. Click Browse and select the document.
    3. Click Open.
    4. Click Upload File. The uploaded file appears in your Docs list.
    • File types you can upload: .html .txt, .odt, .rtf, and Miscrosoft Word
    • Size limits: Each document can be up to 500K, plus up to 2MB per embedded image.

    Using the templates gallery

    If you want to quickly create a document, you can pick one of the templates in our templates gallery. Each template has standard text that you can replace with your own, and preset formatting that you can reuse. Learn more in the templates gallery section of our help center.
    You can also access the templates gallery from your document by going to File > New > From template...

    Editing
    You can change the font or the text size in your document from the toolbar or the 'Document styles' window. To change the spacing of the document, you'll need to open the 'Document styles' window.

    From the ONEOffice Documents toolbar

    To change the font or the text size quickly, select the text you'd like to change and click either the font menu, which lists Verdana, or the text-size drop-down menu, set to 10pt by default. Choose a new font or text size, and the changes are applied to the selected text.

    From the 'Document styles' window

    Click Format > Document settings... in the menu bar. A window appears.
    Here's what you can do from this window:

    • Change the font and text size from the drop-down menus.
    • Change the spacing in between lines by selecting an option from the Line-space drop-down menu.
    • Preview your changes within the window.
    • Apply these changes to all your new documents.

    Inserting images

    You can enhance your document by inserting an image. Here's how:

    1. Click the Insert drop-down menu from the toolbar and select Image.
    2. Select 'From this computer' or 'From the web.'
    3. Depending on what radio button you selected, choose an image file from your computer, or enter a URL and preview the image.

    To specify the size of your image and where it appears in the document, click More image options.

    Adding comments

    Comments are a handy way of adding notes to your regular document text and are visible to viewers and collaborators. These can be invaluable for communicating with collaborators about specific parts of the document, as well as making notes about changes you've made or would like to make. When you publish your document as a webpage, post it to your blog, or print it, the comments will disappear.
    To add a comment to your document, follow these instructions:

    1. Place your cursor where you'd like your comment to appear.
    2. Click the Insert drop-down menu.
    3. Select the Comment icon.
    4. Type your comment in the comment field. Each comment is automatically stamped with your username and the date.
    5. To print your comments, go to Print settings in the File menu and you'll see a box called Include comments. This box will be checked by default.

    A useful tip: If you'd like a shortcut, you can also use the keyboard shortcut, Ctrl + M (Cmd + M for Mac), to insert a comment.
    To delete a comment, simply click on it and choose Delete comment from the menu.

    Inserting links

    If you want to insert a link to a website or an online document as a reference, follow these steps:

    1. Place the cursor where you'd like the link to appear in your document.
    2. Click the Link icon from the toolbar, and a window appears.
    3. Select 'URL' at the top of the window.
    4. Enter the URL.
    5. Click Insert Link. The inserted URL will now be visible in your document.

    You can also hide the actual URL but still link to the website from specific text in the document. For example, you could choose to link to www.google.com from the words 'search here.' If someone clicks 'search here,' www.google.com opens automatically. To insert a link within text, simply type the text into the first text box in the Link Display section.

    Sharing your document

    Now that you've created your ONEOffice document, you can share it with your friends, family, or coworkers. You can do this from your Docs list or directly from the document.

    1. From the Docs list, select the checkbox next to the document you want to share (you can also select multiple documents), and click the Share drop-down menu in the toolbar.
    2. From your document, click the Share drop-down menu in the top right corner of the page.

    Then follow these instructions:

    1. Select Invite people…
    2. Select To edit or To view, depending on your preference.
    3. Enter the email addresses or mailing lists that you'd like to add.
    4. If you'd like to add a message to your invitation, enter some text and click Send. To skip sending an invitation, click Add without sending invitation. Your collaborators and viewers will still be able to access the document from their Docs lists, but won't receive an email invitation.

    In the Share dialog, you can also check who has access to your document, remove collaborators and viewers, and change editing rights.

    • You can explicitly share your document with up to 200 combined viewers and collaborators; however, if you publish your document, anyone will be able to access it.
    • Up to 10 people may simultaneously edit and/or view a document.

    Revision history

    While you and your collaborators are editing a document, you can keep track of changes (and of the person who made them), and even revert to an older version by using 'Revision history.' From your document, click File > See revision history.

    On the next page, you'll see a list of the revisions, the date and time each was last edited, and the changes made. You can also compare two revisions at a time.
    If you change your mind about the most recent edits you or your collaborators made to the document, simply revert to an older version. Here's how:

    1. Click any revision from the list you see. If you select the wrong one, you can click Older or Newer until you find the version you want.
    2. Click Revert to this one on the right side of the page.

    Your document is reset to the version you selected. When your collaborators view this file, they'll see the version you selected.

    If you want to go back to the latest version of your document, open 'Revision history' and click Newer until you get to the latest version.

    Publishing

    Once you're done creating and editing your document, you can publish it to a webpage. Just click the Share drop-down menu on the top right and choose Publish as webpage. Then, click Publish now.
    You can send your document's web address to your friends, colleagues, and family and they can enter it in their browser address bar to view your document.

    Creating a Spreadsheet

    There are different ways of getting started using ONEOffice Spreadsheets: you can create a new online spreadsheet, you can upload an existing one, or you can use a template from our templates gallery.

    Creating and saving a spreadsheet

    To create a new spreadsheet, go to your Docs list, click the Create new drop-down menu, and select Spreadsheet.

    Click the Save button in the top right corner of the spreadsheet, enter a name for the spreadsheet in the window that appears, and click OK. When your spreadsheet is saved, it will appear in your Docs list.
    Auto-save: ONEOffice Docs auto-saves your spreadsheet multiple times each minute. The time when the spreadsheet was last saved is shown in the top right corner of the screen.
    If you'd like to save and close a newly created spreadsheet, click the File button and select Save and close from the drop-down menu.
    To save a local copy of a spreadsheet, you can download it to your computer. To do this, open your spreadsheet, click the File menu and point your mouse to the Download as option. You'll see these file types: .csv, .html, .ods, .pdf, .xls, .txt. Select a file type for download, then click OK in the browser window that appears.

    Uploading a spreadsheet

    You can upload an existing spreadsheet to ONEOffice Spreadsheets at any time. Here's how:

    1. Click the Upload button at the top of the sidebar in your Docs list page.
    2. Click Browse and select the spreadsheet.
    3. Click Open.
    4. Click Upload File. The uploaded file appears in your Docs list.
    • File types you can upload: .xls, .ods, .csv, .tsv, .txt, .tsb
    • Size limits: Each spreadsheet can be up to 256 columns, 200,000 cells, or 100 sheets--whichever is reached first. There's no limit on rows. Read more

    Templates gallery

    If you want to quickly create a spreadsheet, and would like some help, you can pick one of the templates in our templates gallery. Each template has text that you can replace with your own, and formatting that you can reuse.

    You can also access the templates gallery from your spreadsheet by going to File > New > From template...

    Editing and formatting

    Editing cells

    To enter content in an empty cell, just click the cell and add your content. To edit a cell that already has content, follow these steps:

    1. Choose one of the options below to place the cursor in the cell:
      • Double-click the cell.
      • Click the cell and press Enter.
      • Click the cell and press F2.
    2. Edit the cell's content.

    Formatting your data

    You can format data in your spreadsheets in a variety of ways. You'll find the formatting options on the Edit toolbar.







    You can click here to check out the list of functions

    Adding formulas

    To add formulas to your spreadsheets, follow these instructions:

    1. Double-click an empty cell.
    2. Click the Formulas button on the toolbar.
    3. Select a formula from the list, and the formula is inserted into the selected cell. Click the More formulas... link to see additional formulas.
    4. Enter the symbols and attributes to see the formula computation.

    Check a list of our current functions.

    Sharing and collaborating

    Sharing your spreadsheets

    Now that you've created your ONEOffice Spreadsheet, you can share it with your friends, family, or coworkers. You can do this from your Docs list or directly from the spreadsheet.

    • From the Docs list, select the checkbox next to the item you want to share (you can also select multiple spreadsheets), and click the Share drop-down menu in the toolbar.
    • From your spreadsheet, click the Share drop-down menu in the top right corner of the page.

    Then follow these instructions:

    1. Select Invite people…
    2. Select To edit or To view, depending on your preference.
    3. Enter the email addresses or mailing lists that you'd like to add.
    4. If you'd like to add a message to your invitation, enter some text and click Send. To skip sending an invitation, click Add without sending invitation. Your collaborators and viewers will still be able to access the spreadsheet from their Docs lists, but won't receive an email invitation.

    In the Share dialog, you can also check who has access to your spreadsheet, remove collaborators and viewers, and change editing rights.

    • You can explicitly share your spreadsheet with up to 200 combined viewers and collaborators; however, if you publish your spreadsheet, anyone will be able to access it.
    • Up to 50 people may simultaneously edit and/or view a spreadsheet

    Simultaneous editing and viewing

    If multiple people are editing or viewing the same spreadsheet at the same time, you'll see right below the Share drop-down menu the names of those who opened the spreadsheet. Click the arrows to the right of the names, to start chatting with viewers or collaborators about changes you're making.

    Publishing and embedding

    Publishing

    Once you're done creating and editing your spreadsheet, you can publish it to a webpage. Just click the Share drop-down menu on the top right and choose Publish as a webpage. Then, click Publish now.
    Then, everyone you choose can access your spreadsheet by entering the URL you send them into their browser's address bar.

    Even after you publish a spreadsheet, it won't appear in any search index.

    Embedding

    After you publish your spreadsheet, you can share it with the world by embedding it (or parts of it) in a website or blog.

    1. Publish your spreadsheet following the steps listed above and a unique URL is generated.
    2. Use this URL to embed the spreadsheet on your website or blog.

    You can also insert a spreadsheet in ONEOffice Sites. Just click Edit page > Insert > Spreadsheet from within your site. You'll need to enter the URL of your spreadsheet to embed it.

    Inserting gadgets

    You can insert gadgets to display your spreadsheet data in a more visual way. From your spreadsheet, simply select Insert > Gadget. Then, the Add a Gadget window appears, where you can select gadgets in a number of categories, including charts, tables, and maps. Click Add to your spreadsheet to insert a gadget. Below are two examples of ONEOffice gadgets you can add.

    Motion chart

    If you're tracking several data points to see changes over time, you can create an interactive Motion Chart. Here's an example:

    Heatmap gadget
    The Heatmap gadget displays a map with color intensities based on values you add to your spreadsheet, including country ISO (International Organization for Standardization) codes and data you want to show. Here's an example:

    Check a list of ONEOffice gadgets you can insert into your spreadsheet.

    Using forms

    Creating forms

    With ONEOfficeDocs, you can quickly create a form to send out to your friends, family, or colleagues, and keep track of the answers in one spreadsheet.
    There are two ways of creating a form in ONEOffice Docs: from your Docs list or from a spreadsheet.

    From your Docs list:

    1. Click New > Form
    2. In the form template that opens, you can add any questions and options you'd like.
    3. Click Email this form once you've finished adding your questions.
    4. Add the email addresses of the people to whom you want to send this form.
    5. Click Send.

    From a spreadsheet:

    1. Click the Form drop-down menu and select Create a form.
    2. In the form template that opens, you can add any questions and options you'd like.
    3. Click Email this form once you've finished adding your questions.
    4. Add the email addresses of the people to whom you want to send this form.
    5. Click Send.

    Learn about editing forms and viewing responses.

    Creating a presentation

    Templates gallery

    If you want to quickly create a presentation, and would like to use some help with the design, you can check our templates gallery, preview and use any template there. Each template has standard text that you can replace with your own, and preset design styles that you can reuse.
    You can also access the templates gallery from your presentation by going to File > New > From template...

    Uploading presentations

    You can upload existing presentations to ONEOffice presentations at any time. Here's how:

    1. Click the Upload button at the top of the sidebar in your Docs list page.
    2. Click Browse.
    3. Select the presentation you'd like to open.
    4. Click Open.
    5. Click Upload File. The uploaded file appears in your Docs list.
    • File types you can upload: .ppt, .pps
    • Size limits: Files in .ppt and .pps formats can have a maximum size of 10MB; files uploaded from the Web can be up to 2MB; emailed files can be up to 500K. Read more

    Editing a presentation

    Selecting a theme

    Click Format > Presentation settings > Change theme. Select the theme you want to use, and it will be automatically applied to your presentation.

    Selecting your own background image

    1. In the presentation editor, select the slide you want to change and click Format > Presentation settings > Change background.
    2. In the window that appears, click Insert image.
    3. Click the Choose File button to search for an image.
    4. Click Save

    For best results, use images with an aspect ratio of 4:3 and 800x600 resolution.

    Changing your background color

    1. Follow steps 1-3 above to open the Change Background window.
    2. Click the paint bucket icon below the Insert Image link.
    3. Select a color from the palette.
    4. Click Save.

    If you want to apply changes to all of your slides, select the option labeled 'Apply background to all slides.'

    Inserting images and videos

    Inserting images

    You can enhance your presentation by inserting an image. Just open a webpage in another browser window and drag the image you'd like to use directly into your presentation.

    Images on the internet may be protected under copyright laws. Before you use an image in your presentation, please make sure that you have proper rights to use that image. Note that there are many sites that offer images under a Creative Commons license, which you may be able to use.
    Some images can't be dragged into your browser window; however, you can insert images that you've saved to your local computer. Here's how:

    1. Click the Insert image button in your presentation toolbar.
    2. Click Choose File and select the file of your choice.
    3. Click OK.

    The image will appear in your presentation. To move the image, and adjust it to fit your presentation, simply click and drag it to where you want it on the slide.

    Inserting videos

    To add videos to your presentation, just click Insert > Video above the toolbar and search for a video. Select the checkbox next to the thumbnail of the video you want to add, and click Insert Video.
    The video will appear in your presentation. To move the video and adjust it to fit your presentation, click and drag it to where you want it to appear. You can also minimize and maximize a video to the full size of a slide by clicking the button on the bottom-right of each video.
    Click this button  to watch a video with detailed instructions.
    Changes to videos can take eight hours or more to show up in the YouTube search index. So, if you've recently uploaded, changed, or removed your video, you'll need to wait to see these changes in YouTube.

    Viewing and sharing

    Viewing your presentation

    To view your finished presentation, select Start presentation at the top of the screen. A new window appears, and your presentation starts, one slide at a time.
    To skip from one slide to the next, use your keyboard arrow keys, or click the arrow icon in the gray bar at the bottom of your presentation.

    Sharing your presentation

    Now that you've created your ONEOffice presentation, you can share it with your friends or coworkers. You can do this from your Docs list or directly from a presentation.

    • From the Docs list, select the checkbox next to the item you want to share (you can also select multiple presentations), and click the Share drop-down menu in the toolbar.
    • From your presentation, click the Share drop-down menu in the top right corner of the page.

    Then follow these instructions:

    1. Select Invite people…
    2. Select To edit or To view, depending on your preference.
    3. Enter the email addresses or mailing lists that you'd like to add.
    4. If you'd like to add a message to your invitation, enter some text and click Send. To skip sending an invitation, click Add without sending invitation. Your collaborators and viewers will still be able to access the presentation from their Docs lists, but won't receive an email invitation.

    In the Share dialog, you can also check who has access to your presentation, remove collaborators and viewers, and change editing rights.

    • You can explicitly share your presentation with up to 200 combined viewers and collaborators; however, if you publish your presentation, anyone will be able to access it.
    • Up to 10 people may simultaneously edit and/or view a presentation.

    Publishing and embedding

    Publish your presentation to make it available to specific people of the whole world. You choose who can access your presentation by sharing the URL you'll get when you publish it. Robots and spiders can't get to your presentations, so your presentations won't appear in any search index.
    If you use ONEOffice Apps, your administrator can prevent published docs from being shared outside of your domain. If you'd like to have this setting changed, you'll need to contact your administrator directly.
    To publish a presentation, follow these steps:

    1. Open the presentation you'd like to publish, and click the Publish tab in the upper-right corner of the screen.
    2. Click the Publish document button and a URL appears.
    3. Share this link with those you'd like to give access to the presentation.

    Your presentation will be accessible from this URL until you either delete or unpublished the presentation. To unpublish it, simply click Stop publishing from the Publish tab. Then, no one accessing the presentation from the published URL will be able to access it.

    Embedding presentations in a website

    Here's how you can post a presentation online:

    1. Click the Publish tab in the upper-right corner of the screen.
    2. Click the Publish document button.
    3. Click the Select presentation size drop-down menu to choose the size of your embedded presentation.
    4. Copy and paste the code that appears into your website to embed it. Pick small or medium for blogs, and large for onscreen viewing and reading.

     

    To deploy Google Cloud Connect for Microsoft Office:

    • 1. Verify that the Google Cloud Connect system requirements and supported file types work for your organisation.

    • 2. Make sure the Drive and Docs is enabled for your organisation.

      • Log in to Singtel myBusiness and launch the ONEOffice dashboard, click on the Google Cpanel.
        Alternatively, you can check using this URL:
        https://www.google.com/a/cpanel/primary-domain-name, where primary-domain-name is your company domain name.

      • Under Service settings, look for Drive and Docs. If it's not listed, click Add more services, find the Drive and Docs service, and click Add it now.

    • 3. Make sure Google Cloud Connect is enabled for your users.

      • Click the Settings tab and then select Drive and Docs in the left column.

      • Scroll down and check the box to allow your users to use Google Cloud Connect.

      • Save your changes.

    • 4. Install Google Cloud Connect on the computer of each person who wants to use the plug-in. You have two options for installation:

    • 5. Send your users an email letting them know about Google Cloud Connect and what they need to do to start using it. We provide a template email that you can copy and modify to suit your organisation's needs.

     

    Not all customers have Google Cloud Connect installed. Customer needs to download Google Cloud Connect here: http://tools.google.com/dlpage/cloudconnect

    1. In your Microsoft application, click Login in the Google Cloud Connect toolbar.

    2. Enter your OneOffice email address in the dialog box. Please note that your ONEOfficeMail is different from your myBusiness login. Click Sign In.
    Google will pass RelayState parameter value to ONEOffice during redirection.

    3. ONEOfficewill display timeout page then click "here".

    4. You will be directed to the myBusiness login page. Enter your myBusiness Login ID and Password.

    5. Upon successful login, select the Instance you want to connect with (for Multiple ONEOffice Accounts) and click Continue to launch.

    6. Click on Grant Access.

    7. This pop up will appear and select the location where you want to save the ONEOffice Drive and Docs then click OK.

    8. You will notice that the Google Cloud Connect Toolbar will look like this and ready to use.

    If you'd like to uninstall Google Cloud Connect, follow these steps:

     

        1. Click Start and navigate to your Control Panel.

        2. Go to Programs and Features.

        3. Then, select Uninstall or change program.

        4. Choose to uninstall Google Cloud Connect.

  6. OneOffice Sites

    OneOffice Sites

     

    Create ONEOffice Sites

    Using the ONEOffice Sites

    Access Sites

    To create a new site and to view a list of sites that you own or can edit:

    • Launch Sites via mybusiness.singtel.com

    Or, visit from another ONEOffice Apps product
    When you're using a ONEOffice Apps product (e.g. Mail, Calendar), you'll see other Apps products listed at the top left of the page. Simply click Sites to access your sites list.

    Once you've accessed your sites, click the Create new site button to begin the process. 

    Create your site

    When you create a new site, you'll need to provide the following details (other information is optional, but these are required):

    Site name

    The name you select will autofill as the custom URL for your site. If you'd like a URL that differs from your site name, click into the URL field and make the appropriate changes (your title will not reflect the URL changes).

    Access level

    You control who can view your site. Remember, if you make your site public, anyone in the world will be able to view your site. Choose with care! 

    * Domain administrators control whether it's possible to make sites available to the public. Check with your domain administrator if you're not able to view this sharing option. 

    Theme

    Themes determine the overall look of your site - from standard solids to whimsical backgrounds, you can be your own site designer with one click of the mouse! If you're not entirely happy with the colors or fonts in a certain theme, don't worry, you'll be able to customize colors and fonts after your site is created.

    That's it! Click Create site to finish the setup process.

    Your new site will automatically appear.

    Edit pages in your site

    To edit a page, click the Edit Page button in the upper right corner of the page.

    An edit toolbar will appear that provides the tools necessary to edit the page.

    Add text, insert tables, and edit the layout of the page.

    There are also a variety of applications and gadgets available to enhance your site. 

    To start adding apps and gadgets to your site, select Insert, and pick the appropriate item you'd like to include. 

    Some useful apps and gadgets include:

    • Calendar: Make sure your project stays on schedule and embed a calendar that includes key due dates.
    • Document/Presentation/Spreadsheet: Embed a ONEOffice Document - when the source is modified, the document is updated automatically within Sites (this is true when embedding documents, spreadsheets, forms and presentations)
    • Map: Headed to an offsite meeting? Don't just provide directions, embed a map!
    • Recently updated files: Lists the latest additions/updates to your file. 

    There are also more gadgets created by ONEOffice and third-party sites available by selecting More gadgets... You'll be able to preview each gadget before adding it to your site.

    Add pages to your site

    Add pages to better organize information in your site. The following formatting options are available, depending on the purpose of your page: 

    • Web Page: An unstructured page where you can add text, images, tables, and embed spreadsheets, presentation, videos and more. 
    • Dashboard: A web page that displays an overview of information. The two-column page is pre-formatted with four gadget placeholders - click on each gadget to select the information you'd like to embed (e.g. calendar, document, presentation, etc.)
    • Announcements: An easy way to post chronological information (e.g. project updates, company announcements, etc.)

    • File Cabinet: Allows you to organize common documents in one place. Upload files from your hard drive and create a complete library of information. 
    • List: Choose from list templates, or configure your own custom columns to easily track items. 
    • Start Page: A web page with a special section that is restricted to each individual collaborator. Collaborators can still add content that everyone will see, but can add their own personalized set of gadgets that only they can view. 

    Share your site

    Now that you've created your site, share and collaborate with others! Click More actions in the top right of any page and select Share this site.

    As the site owner, you can control who can edit and view your site by adding others as owners, collaborators, or viewers.

    • Viewers can only view the content on your site (they won't be able to make changes or invite others to view your site). Remember, if you make your site available to your entire domain, you do not need to send invitations for specific people to view it.
    • Collaborators can create, edit, organize and delete pages. 
    • Owners can do everything a collaborator can do, PLUS edit themes/layout, delete the site, and invite other owners, collaborators or viewers.

     

    Notes:

    • ONEOffice Sites is a Web Content Management System which allows customers to create their websites in a templated and wizard-driven process.
    • ONEOffice Sites does not support hosting of Flash files, backend databases or scripting languages. It is not a Web Hosting service.
    • ONEOffice Sites does not support FTP upload of existing web pages or sites.
    • Existing websites that were created and hosted by web developers cannot be uploaded into ONEOffice.
    • Customers will need to recreate their websites in ONEOffice Sites using the easy to use self-service tools or engage our partners to perform a chargeable one-time migration service.
    • ONEOffice Sites do not place any visitor bandwidth restrictions on the web site.

     

     

    Manage Sites

     

     

    To manage your site, click on the More actions at the upper right corner of your page then select Manage site.

     


     

     

    On the left side of the page, you will see a lot of features used to manage your Site Content, Site Settings and Site Appearance.

     

    Site Settings

    General

    The General tab of the Manage Site screen contains the controls for most of the more "technical" aspects of your Google Sites website:

    • Site Name, Category and Description
    • Landing Page
    • Statistics
    • Web Address Mapping
    • Google Webmaster Tools Verification
    • Mobile
    • Access Settings
    • Copy, Delete and Publish Site
       



    Sharing and Permissions

    The Sharing and Permissions tab provides site owners the ability to define exactly who can view your Google Sites website, and with what permissions.  You may obtain your site location in this tab.

    If your site is private, you can share your site to allow individual people to view or edit your site. If your site is public, your site will already be viewable by anyone, but you can share your site to allow other people to edit your site.



    Once you click Change, you can choose from the visibility options below:

     

    Web Address Mapping

     

    Sites created through OneOffice can only be mapped to a custom URL by the administrator for the OneOffice account. If you are an administrator, you can map a site to your Apps URL (AppsDomain.com) by following these steps:

    1. On OneOffice Dashboard, at the Admin settings, under Google CPanel, click on Manage.

     

     

    1. On Google CPanel Dashboard, select Service Settings.
    2. Click Sites under the drop down menu and select the Web Address Mapping tab.

     

     

     

     

    1. Click Add a new web address.
    2. Enter the name of the site you want to map to your Apps URL.


     

     

     

     

    1. In the Web Address field, enter the sub-domain you'd like to map the site to. (For example, if you want to map your site to "www.AppsDomain.com", the sub-domain would be "www".)
    2. Click Save changes and follow the steps given on the next page to update CNAME record on Singnet Domain Management (http://customer.singnet.com.sg/dns/ ). For 3rd Party Domains (not hosted under Singnet), you need to update the Domain CNAME records with the current domain host.

     


    Notes about changing your URL

     

     

    • Mappings are restricted to sub-domain level only, such as www.example.com, wiki.example.com, or support.example.com. You can't map your domain to what is known as a naked domain, such as http://example.com.
    • You can map up to five sub-domains to a given site.

    Sub-domains are only allowed for OneOffice Sites only. Customer unable to create sub-domains for OneOffice Mail, Docs and Calendar
    For example: OneOffice Mail is "mail.google.com/a/mysingtelsaas.com" but customer is trying to customize to sub-domain "mail.mysingtelsaas.com". This is not supported for OneOffice.

  7. ONEOffice Calendar

    ONEOffice Calendar

     

    Event reminders, invitation replies, calendar sharing, additional calendars

    Set up event reminders

    By default, your calendar event reminders are turned off. Turn on event reminders to receive either a pop-up message or an email notification before a meeting. 

    1. Open ONEOffice Calendar.
    2. In the upper-right corner of the page, click Settings > Calendars
    3. Under My Calendars, click the Notifications link for your calendar. For example:

    4. In the Event reminders section, click Add a Reminder:

    5. Set reminder options. 

    6. Click Save at the bottom of the page.

    Set up invitation replies

    Turn on invitation replies to receive an email message when someone you invite to a meeting accepts or declines your invitation.

    1. Open ONEOffice Calendar.
    2. In the upper-right corner of the page, click Settings > Calendars
    3. Under My Calendars, click the Notifications link for your calendar. For example:

    4. In the Choose how you would like to be notified section, select the Email check box for Invitation replies.

    5. Click Save at the bottom of the page.

    Tip: Get your list of meetings for the day automatically emailed to you each morning! Just click the Email check box for Daily agenda.

    Share your calendar

    By default, your "free/busy" calendar information is shared with everyone in the [your domain] domain. You can share additional information with everyone or just specific employees, or stop sharing all calendar information.

    1. Open ONEOffice Calendar.
    2. In the My calendars list on the left, click the down-arrow next to your calendar, and then select Share this calendar

    3. Select the sharing options you want to use for your calendar.

    View another user's calendar

    If other users have shared their calendars with you, you can view those calendars. If a user hasn't yet shared his or her calendar with you, you can send a request to that person. 

    1. Open ONEOffice Calendar.
    2. In the Other calendars list on the left, click the Add down-arrow, and then select Add a friend's calendar.

    3. Enter the appropriate email address, and then click Add.
    If the user has shared his or her calendar, it appears in your list under Other calendars, and the user's events appear on your calendar. 
    If the user has not shared his or her calendar, you'll see a page on which you can send a request to the user. 
    4. Edit the default message if you like, and then click Send Request

    Tip: To hide or show the user's events on your calendar, simply click the calendar in your list.

    Create another calendar

    You can create any number of secondary calendars. For example, you can set up a calendar for your workgroup or team to share. Each calendar you create appears in your list under My Calendars

    1. Open ONEOffice Calendar.
    2. In the My calendars box on the left, click Create

    3. In the Create New Calendar window, enter a name for the calendar. You can also select a time zone and sharing options for the calendar.
    4. When you're finished setting up the calendar, click Create Calendar.

     

    Scheduling, invitations, attachments, & printing

    Your calendar view

    Open ONEOffice Calendar. You'll see your calendar weekly view. For example:

    To change your calendar view, click the tabs in the upper-right corner of the view:

    Schedule a meeting

    You can schedule a meeting by clicking the Create Event link or by just clicking right on your calendar view. 

    1. Open ONEOffice Calendar.
    2. Do either of the following:

    Option 1: In the upper-left of your calendar, click Create Event to open the event details page.

    Option 2: Or, click a spot on your calendar to create a 1-hour event, or click and drag to create an event of more than 1 hour. Then type the event title in the box. For example:

    Click Create Event to immediately publish the event, or click edit event details to continue setting up the event.

    3. Enter details, such as recurrence, attendees, an agenda, and a reminder. 
    4. Click Save.

    Invite attendees and enter meeting details

    If you've already scheduled and published your meeting, you can edit its details by clicking the title of the meeting on your calendar: 

    Note: Once you've finished entering meeting details, click Save at the bottom of the meeting details page.

    To invite attendees:

    1. Open your meeting.
    2. Click Check guest and resource availability

    3. In the Find a Time window, in the Attendees field, enter the first few letters of an attendee's full name to look up the address in your corporate directory.

    Important: You can add a group (mailing list) address to the attendees list, if your administrator set up groups for your domain. Or, you can create your own contact group in your personal contact. Click Contacts at the top of your Calendar window.
    4. In the Find a Time window, check availability of attendees. This window shows the free/busy information for any employee[, even those still using Outlook]. If necessary, use the options in the window to change the time for your meeting.
    5. Click OK.

    Alternatively, you can invite attendees as follows: In the Guests box on the right, enter the email addresses of the people you're inviting, or click the Choose from contacts link to open the Contacts Picker, with which you can find addresses of the employees, or add a contact group that you already created.

    Important: If you copy and paste an attendee list from Outlook Calendar to ONEOffice Calendar, you must change the semicolons that separate the addresses to commas. <>
    6. Optionally, in the Guests box on the right, let attendees invite more people to your event or view who else was invited.
    7. Click Save.

    ONEOffice Calendar asks you whether you want to send invitations to the attendees. Your attendees can respond to the meeting invitation and leave comments.

    To book a room or other resource for your meeting:

    1. Open your meeting.
    2. Click Check guest and resource availability.

    3. In the Find a Time window, under Where, do either of the following:

    • Start typing any part of the room or other resource's name in the "filter room" box. A list of matching resources appears in the list. For example:

    • Browse the list to find the room or other resource you want to book. For example:

    4. Check if the resource is available during the time of your meeting:

    Resource available
    Resource not available 

    5. To book a resource or to see all of its free/busy times, select it in the list, and then click Add. If necessary, use the options in the window to change the time for your meeting.

    Click OK.

    To set a reminder for your meeting:

    1. Open your meeting.
    2. In the Options box on the right, choose the type of reminder you want (pop-up or email message) and when you want to receive it:

    To add more reminders, click Add a reminder

    To set up a recurring meeting:

    1. Open your meeting.
    2. Select an option in the Repeats drop-down list

    Add an attachment to a meeting invitation

    At this time, ONEOffice Calendar doesn't let you add a file attachment directly to a meeting invitation. However, you can add a link to a document on your intranet or to a document you created in ONEOffice Docs. 

    To attach a Microsoft Office document, you can upload it first to ONEOffice Docs (which converts it to the ONEOffice Docs format), and then add the URL to the ONEOffice Document to your event. Alternatively, send the attachment in a separate email message.

    <
    1. Open your meeting.
    2. Copy and paste the URL to the document in the Description field:

    <

    1. Make sure the Attach ONEOffice Docs Calendar Lab is enabled: Click Settings > Labs
    2. Open your meeting.
    3. In the meeting details, click Attach a ONEOffice Document.

    Note: Alternatively, you can do either of the following: 

    • Send the attachment in a separate email message to attendees.
    • Schedule the event through ONEOffice Email: Compose a new message and attach the file. Then click Add event invitation and enter information about the event (available for domains in the U.S. only).

    Print your calendar

    1. Make sure the calendars you want to print are selected in your list under My Calendars. If not, simply select the calendars to highlight them. 
    2. At the top of the calendar view, select the view you want to print; for example, Day or Week:

    3. At the top of the calendar view, click Print.
    In the Calendar Print Preview window, you can select a font size, page orientation, and other options.
    4. Select the options you want, and then click Print.

  8. ONEOffice eFax and eSMS

     

    eFax User Functions
    Preparing ONEOffice Document for Faxing

    Compose your document to be faxed in OneOfffice Document as illustrated in the figure below.

    Figure 6 - Compose Document to Send

    Download and save the ONEOffice Document in Word format. After that, the document is ready for faxing.

    Figure 7 - Download Document as Word Format

    Composing Faxes using ONEOffice Email

    Once a user’s assess privilege to fax has been enabled, the user can compose fax from an email application, for example ONEOffice Email, by the following steps

    1. For the “To:” field, enter the fax recipient name, country code (+65 for Singapore), destination fax number, and “@efax.singtel.com”
    2. Enter the email subject. The subject will appear as the title on the fax cover.
    3. Enter the email body. The email body will appear as the fax message on the fax cover. If the email does not have a body, the recipient will not receive a fax cover.
    4. If need to, attach documents to be faxed in the email. Attachments will follow after the fax cover. Refer to Table 1 for supported document formats.
    5. Send out the email. The sender will receive an email on the fax status.
    6. Please note the maximum message size limit is 10 MB. User will receive email notification if message exceeds this limit.

    Figure 8 - Compose a Fax

    Faxing to Multiple Recipients

    To fax to multiple recipients, enter multiple email addresses in the “To:” field.

    Figure 9 - Faxing to Multiple Recipients

    Understanding eFax Sent Status

    For user’s record, upon sending a fax request, user will receive email notification of the fax status.

    Figure 10 - Fax Successful Email Notification

    However, if your fax is not sent successfully, you will receive and email notification shown below

    Figure 11 - Fax Failure Notification

    eSMS User Functions
    Composing SMS

    Once the user’s assess privilege to SMS has been enabled, the user can compose SMS from ONEOffice Email via the following steps

    1. For the “To:” field, enter country code (+65 for Singapore), destination mobile number, and “@esms.singtel.com”
    2. Enter the email subject. The subject is optional and will appear as a SMS message if entered. .
    3. Enter the email body. The email body is optional and will appear as a SMS message appended to the subject message if entered. Refer to Table 2 for supported eSMS characters.
    4. After sending out the email. The sender will receive an email on the SMS status.
    5. Please note the maximum SMS message length is 1,000 characters. This limit will be inclusive of the Sender prefix ‘’ automatically added to all sent messages.

    Figure 12 - Compose an SMS

    Table 2 - Supported eSMS Characters

    SMS to Multiple Recipients
    To SMS to multiple recipients, enter multiple email addresses in the “To:” field.

    Figure 13 - SMS to Multiple Recipients

    Long SMS

    To send message with more than 160 characters which includes the Sender prefix i.e: ‘, compose your message as usual. The message will reach the recipient as multiple SMSes.

    Understanding eSMS Sent Status

    For user’s record, upon sending a SMS request, user will receive an email notification of the SMS status.

    Figure 14 - SMS Successful Email Notification

    Figure 15 - SMS Failure Email Notification

     

    1. Once you launched the application, the ONEOffice dashboard will appear as a popup. Click on the Manage button under Settings.

    2. The Settings page will appear. You will see the list of users in your company. As the company administrator, you can enable the eSMS or eFax Services to your users. Just click on the relevant check boxes to assign the service. Click on the Submit button once you are finished.

    3. The system will reflect the changes immediately.

    You can disable the service to the user anytime you wish to. Just uncheck the box and click Submit.

     

    1. Once you launched the application, the ONEOffice dashboard will appear as a popup. Click on the Manage button under Settings.

    2. The Settings page will appear. You will see the list of users in your company and their usage settings for eSMS and eFax services. There are three levels of Threshold settings. Once the user reaches the threshold, the administrator will receive a notification email. The user can’t continue to use the eFax or eSMS. You can click on customize to specify the number of minutes or SMS the user can send, or Unlimited meaning the Administrator will not receive any notification email at all.

    3. To set the Default Threshold, click on the Set/Edit Threshold button.

    4. You can indicate the threshold on the company level or user level. Once you are ready, just click on the Submit button to save your changes.

     

    1. Once you launched the application, the ONEOffice dashboard will appear as a popup. Click on the Manage button under Reports and Usage Data.

    2. The Reports page will appear. You can see a list of daily and monthly usage reports.

    3. To view the report, click on the report and click on Search button to see the full list of reports under that category.

    4. Select the file type you wish to view in and click on Export to File.

    5. You can also select the service you want to view on. Click message type and select eSMS or eFax and Search.

  9. Training Videos

    Communicate

    Communicate with far greater possibilities.

    ONEOffice Mail

     

    ONEOffice eFax

     

    ONEOffice eSMS 

     

    Collaborate

    Collaborate with your entire business community for maximum productivity.

    ONEOffice Docs

     

    ONEOffice Sites

     

    Control

    Share and view everyone's calendar to schedule meetings effectively.

    ONEOffice Calendar

     

    Register for training


     

    ONEOffice Mail

    Chatting in ONEOffice Mail

     

    Searching in ONEOffice Mail

     

    Labels in ONEOffice Mail

     

    Sending, Saving and Discarding in ONEOffice Mail

     

    Filters in ONEOffice Mail

     

    Sending Attachments in ONEOffice Mail

     

    ONEOffice eFax

     

    ONEOffice eSMS

     

    ONEOffice Docs

    Importing files in ONEOffice Docs

     

    Exporting files in ONEOffice Docs

     

    Sharing and Chatting with collaborators in ONEOffice Docs

     

    Revision history in ONEOffice Docs

     

    ONEOffice Sites

    Creating a site in ONEOffice Sites

     

    Embedding ONEOffice Docs into ONEOffice Sites

     

    Editing a ONEOffice Site

     

    ONEOffice Calendar

    Scheduling Meeting in ONEOffice Calendar

     

    Creating an event in ONEOffice Calendar

     

    Sharing a ONEOffice Calendar

     

  10. Installing and Using Google Drive Sync

    How to install Google Drive Sync Client


    1. To sync Google Drive, go to your ONEOffice Dashboard, click "launch"

    2. You will be directed to Drive. Click on Download Google Drive for PC.

    3. Click Accept and Install.

    4. You will be directed to the page below and Google Drive Installer will pop up.


    5. You will need to restart your computer before using Google Drive.

    6. Open the Google Drive on the folder where you downloaded the application on your PC. Enter your ONEOffice email and click Sign In.

    7. Click here.


    8. You will be directed to login your myBusiness login and password.

    9. Click Next

    10. Click on "Start Sync" if you want to sync all your files on Google Drive or Click on "Advanced setup" if you want to choose what to sync.

    11. Once sync is complete, you will be able to see all your online documents on the Google Drive folder.

    12. Whenever you create a document under ONEOffice Drive, your Google Drive folder will also be updated.