Singtel Cloud Backup Online Help Guide

Click here to access to our online help guide for Cyber protection and here for our Management portal guide.

  1. Activation of account

When an administrator creates an account for you, an email message is sent to your email address. The message contains the following information:

  • Your login. This is the user name that you use to log in. Your login is also shown on the account activation page.
  • Activate account button. Click the button and set the password for your account. Ensure that your password is at least nine characters long. For more information about the password, refer to  Password requirements.

If your administrator has enabled two-factor authentication, you will be prompted to set it up for your account. For more information about it, refer to Two-factor authentication.

  1. Access to Singtel Cloud Backup Console

To log in to the Singtel Cloud Backup console;

  1. Go to the login page.
  2. Type your login, and then click Next.
  3. Type your password, and then click Next.

Click here for more information.

The timeout period for the management portal is 24 hours for active sessions and 1 hour for idle sessions.

Switching between the management portal and the service consoles

To switch between the management portal and the service consoles, click the  icon in the upper-right corner, and then select Management portal or the service that you want to go to.

  1. Installing of agents

Step 1 - Choose an agent, depending on what you are going to back up.

What are you going to back up?

Which agent to install?

Where to install it?

Physical machines

Physical machines running Windows.

Agent for Windows

On the machine that will be backed up.

Physical machines running Linux

Agent for Linux

Physical machines running macOS

Agent for Mac


Microsoft 365 mailboxes

Agent for Microsoft 365

On a Windows machine that is connected to the Internet.

Depending on the desired functionality, you may or may not need to install Agent for Microsoft 365. For more information, refer to "Protecting Microsoft 365 data".

Microsoft 365 OneDrive files and SharePoint Online sites


This data can be backed up only by an agent that is installed in the cloud. For more information, refer to "Protecting Microsoft 365 data".

Google Workspace Gmail mailboxes, Google Drive files, and Shared drive files


This data can be backed up only by an agent that is installed in the cloud. For more information, refer to "Protecting Google Workspace".

Step 2 - Ensure that there is enough free space on your hard drive to install an agent

System requirements for agents


Disk space required for installation

Agent for Windows

1.2 GB

Agent for Linux

2 GB

Agent for Mac

1 GB

Agent for Microsoft 365

500 MB

Backup operations, including deleting backups, require about 1 GB of RAM per 1 TB of backup size. The memory consumption may vary, depending on the amount and type of data being processed by the agents.

Step 3- Download the setup program. To find the download links, click All devices > Add.

Please follow the steps here for the installation of agents.

Click here for more information on the installation of protection agents.

  1. Creating or Editing a Protection Plan

In the console, this can be found in Plans > Protection. Click Create Plan.

You can create a protection plan in the following ways:

  • On the Devices tab. Select one or more workloads to protect, and then create a protection plan for them.
  • On the Management > Protection plans tab. Create a protection plan, and then select one or more workloads to which to apply the plan.

When you create a protection plan, only the modules that are applicable to your type of workload are shown.

You can apply a protection plan to more than one workload. You can also apply multiple protection plans to the same workload. To learn more about possible conflicts, refer to Resolving Plan Conflicts.

            Follow the steps to set a default protection plan here.


  1. Backup Schedule

You can configure a backup to run automatically at a specific time, at specific intervals, or on a specific event.

Scheduled backups for non-cloud-to-cloud resources run according to the time zone settings of the workload on which the protection agent is installed. For example, if you apply the same protection plan to workloads with different time zone settings, the backups will start according to the local time zone of each workload.

Scheduling a backup includes the following actions:

  • Selecting a backup scheme
  • Configuring the time or selecting the event that triggers the backup
  • Configuring optional settings and start conditions.

Click here for more information on setting a backup schedule and here for more details on backup.

  1. Retention Policies

To configure the retention rules ,

  1. In the protection plan, expand the Backup module.
  2. Click How long to keep.
  3. Select one of the following options:
    • By backup age (Separate settings for monthly, weekly, daily, and hourly backups are available. The maximum value for all types is 99. You can also use a single setting for all backup types.)
    • By number of backups
    • By total size of backups (This setting is not available with the Always incremental (single-file) backup scheme.)
    • Keep backups indefinitely
  4. [If you did not select Keep backups indefinitely] Configure the values for the selected option.
  5. [If you did not select Keep backups indefinitely] Select when the retention rules are applied:
    • After backup
    • Before backup (This option is not available when backing up Microsoft SQL Server clusters or Microsoft Exchange Server clusters.)
  6. Click Done.
  7. Save the protection plan.

       Click here for more information on setting retention policies.

  1. Configure Schedule Usage Reports

To enable or disable a scheduled usage reports

  1. Log in to the management portal.
  2. Ensure that you operate in the top-most tenant available to you.
  3. Click Reports > Usage.
  4. Click Scheduled.
  5. Select or clear the Send a monthly summary report check box.
  6. In Level of detail, select the report scope.
  7. Select Hide metrics with zero usage if you want to exclude metrics with zero usage from the report.


  1. Manage Accounts and Users

There are two user account types: administrator accounts and user accounts.

  • Administrators have access to the management portal. They have the administrator role in all services.
  • Users do not have access to the management portal. Their access to the services and their roles in the services are defined by an administrator.

Administrators can create units, which typically correspond to units or departments of the organization. Each account exists either on the company level or in a unit.

An administrator can manage units, administrator accounts, and user accounts on or below their level in the hierarchy.

The following diagram illustrates three hierarchy levels – the company and two units. Optional units and accounts are shown by a dotted line.

The following table summarizes operations that can be performed by the administrators and users.




Create units



Create accounts



Download and install the software



Use services



Create reports about the service usage












To create a user account

  1. Log in to the management portal.
  2. Navigate to the tenant in which you want to create a user account. See Navigation in the management portal.
  3. In the upper-right corner, click New > User.
  4. Alternatively, go to Company management > Users, and click + New.

Click here for more information on creating user

9. Set notifications

To change the notifications settings for a user, navigate to Company Management > Users. Select the user for which you want to configure the notifications, and then click the pencil icon in the Settings section. The following notifications settings are available if the Cyber Protection service is enabled for the tenant where the user is created.

Refer here for more details.