Click here to access to our online help guide for Cyber protection and here for our Management portal guide.
When an administrator creates an account for you, an email message is sent to your email address. The message contains the following information:
If your administrator has enabled two-factor authentication, you will be prompted to set it up for your account. For more information about it, refer to Two-factor authentication.
To log in to the Singtel Cloud Backup console;
Click here for more information.
The timeout period for the management portal is 24 hours for active sessions and 1 hour for idle sessions.
Switching between the management portal and the service consoles
To switch between the management portal and the service consoles, click the icon in the upper-right corner, and then select Management portal or the service that you want to go to.
Step 1 - Choose an agent, depending on what you are going to back up.
What are you going to back up? |
Which agent to install? |
Where to install it? |
Physical machines |
||
Physical machines running Windows. |
Agent for Windows |
On the machine that will be backed up. |
Physical machines running Linux |
Agent for Linux |
|
Physical machines running macOS |
Agent for Mac |
|
Applications |
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Microsoft 365 mailboxes |
Agent for Microsoft 365 |
On a Windows machine that is connected to the Internet. Depending on the desired functionality, you may or may not need to install Agent for Microsoft 365. For more information, refer to "Protecting Microsoft 365 data". |
Microsoft 365 OneDrive files and SharePoint Online sites |
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This data can be backed up only by an agent that is installed in the cloud. For more information, refer to "Protecting Microsoft 365 data". |
Google Workspace Gmail mailboxes, Google Drive files, and Shared drive files |
- |
This data can be backed up only by an agent that is installed in the cloud. For more information, refer to "Protecting Google Workspace". |
Step 2 - Ensure that there is enough free space on your hard drive to install an agent
System requirements for agents
Agent |
Disk space required for installation |
Agent for Windows |
1.2 GB |
Agent for Linux |
2 GB |
Agent for Mac |
1 GB |
Agent for Microsoft 365 |
500 MB |
Backup operations, including deleting backups, require about 1 GB of RAM per 1 TB of backup size. The memory consumption may vary, depending on the amount and type of data being processed by the agents.
Step 3- Download the setup program. To find the download links, click All devices > Add.
Please follow the steps here for the installation of agents.
Click here for more information on the installation of protection agents.
In the console, this can be found in Plans > Protection. Click Create Plan.
You can create a protection plan in the following ways:
When you create a protection plan, only the modules that are applicable to your type of workload are shown.
You can apply a protection plan to more than one workload. You can also apply multiple protection plans to the same workload. To learn more about possible conflicts, refer to Resolving Plan Conflicts.
Follow the steps to set a default protection plan here.
You can configure a backup to run automatically at a specific time, at specific intervals, or on a specific event.
Scheduled backups for non-cloud-to-cloud resources run according to the time zone settings of the workload on which the protection agent is installed. For example, if you apply the same protection plan to workloads with different time zone settings, the backups will start according to the local time zone of each workload.
Scheduling a backup includes the following actions:
Click here for more information on setting a backup schedule and here for more details on backup.
To configure the retention rules ,
Click here for more information on setting retention policies.
To enable or disable a scheduled usage reports
There are two user account types: administrator accounts and user accounts.
Administrators can create units, which typically correspond to units or departments of the organization. Each account exists either on the company level or in a unit.
An administrator can manage units, administrator accounts, and user accounts on or below their level in the hierarchy.
The following diagram illustrates three hierarchy levels – the company and two units. Optional units and accounts are shown by a dotted line.
The following table summarizes operations that can be performed by the administrators and users.
Operation |
Users |
Administrators |
Create units |
No |
Yes |
Create accounts |
No |
Yes |
Download and install the software |
Yes |
Yes |
Use services |
Yes |
Yes |
Create reports about the service usage |
No |
Yes |
To create a user account
Click here for more information on creating user
9. Set notifications
To change the notifications settings for a user, navigate to Company Management > Users. Select the user for which you want to configure the notifications, and then click the pencil icon in the Settings section. The following notifications settings are available if the Cyber Protection service is enabled for the tenant where the user is created.
Refer here for more details.