If you are unable to login to the portal, it may be due to:

1. You forget your login ID and password. You can request your Administrator to reset the password for you by following the below steps
   
   Administrator to login to myBusiness Dashboard - Click on Manage Users
   
   
   Click on Login ID link of user to reset the password
   
   
   
   Click on Reset Password button to reset password for selected user
   
   
   
   User password is reset successfully. User will receive reset password email (for OTP notification via email) or reset password SMS (for OTP notification via SMS) to reset his password.
   
   


2. You forget your password. You can self-reset your password via Forgot your Password by following below steps
   
   Click on Forgot your password link in login page
   
   
   
   For OTP Notification via Email
   
   Provide your login ID check tick "I'm not a robot" checkbox to proceed
   
   
   
   Provide your secret answer and click Submit button
   
   
   
   Your password is reset, please check your email for reset password link
   
   
   
   For OTP notification via SMS
   
   Provide your login ID and tick "I'm not a robot" to proceed
   
   
   
   Provide secret answer and click Submit
   
   
   
   Provide 6-digit one time password received from your mobile no. then click Submit
   
   
   
   Provide and confirm your new password. Click Submit
   
   
   
   Your password has been reset successfully. You are now logged in.
   
   


3. If you are still unable to login with your correct Login ID and correct password, it may be due to:
    

   3.1

   Your account has been locked due to 5 invalid login attempts. Please contact your administrator to unlock your account by following the below steps Administrator to login to myBusiness Dashboard - Click on Manage Users Click on Login ID link of user whose account needs to be unlocked. Click on Unlock button User account is unlocked successfully. User can now login to portal with existing login credentials.

    

   3.2

   Your account has been suspended by your Administrator. Please contact your administrator to reactivate your account by following the below steps: Administrator to login to myBusiness Dashboard - Click on Manage Users Click on Login ID link of user whose account needs to be unsuspended Click on Unsuspend button User account is unsuspended successfully. User can now login to portal with existing login credentials.