Customer Story
CASE STUDY: SAGI Group scales up business to compete the big boys with 6Parcels dispatch management solution
If yours is a business that deals with a huge volume of parcels and deliveries, 6Parcels is an automated dispatch management system that promises to take the pain out of coordination and tracking of your items.
By the myBusiness techblog team
There is no room for error.
With approximately 6000 documents, packages and items that pass through their hands every month, transport and courier company SAGI Group needs to ensure that they reach the right person and place on time, every time.
Enter 6Parcels, a dispatch-management solution designed for courier businesses. Simple and cost-effective, it automates administrative details so users can focus on their core business. The automated solution is also fully cloud-based thus, eliminates the need for extra servers, specialized hardware or networks.
Said Mr Alan Tay (above), Managing Director of SAGI Group:
"Before we started using 6Parcels, our daily operations were extremely tedious. Everything had to be done manually and in multiple times - from taking down the order to informing our drivers of the details and locations. Even consignment notes had to be counted at the end of each day, and tabulated monthly to calculate the commission for our drivers."
Managing thousand of items a month, coordinating drivers schedules daily, arranging item crossover, setting up order forms and invoices, and all other processes needed for a successful delivery was no mean feat for SAGI Group's operations team. The need for a solution to automate the system was obvious, and the search for a suitable one even led Mr Tay to Kuala Lumpur, to no avail. Rather than searching further, Mr Tay decided to work with the creator of 6Parcels to customise an automation system, allowing him to meet his company's needs.
With 6Parcels, orders are keyed into the system only once, after which the automated functions take over to file information needed for delivery schedules and send over to dispatch controller. The controller uses the panel to assign deliveries to drivers, and keep track of item delivery status. Operations staff can then concentrate on liaising with drivers to ensure they receive the right information and addresses.
The consignment online tracking function of 6Parcels enables users to view, in real-time, the status of any order in the system. The system has a simple dashboard that provides a quick overview of all consignment statuses, which are colour-coded for easy differentiation, and a search box, among other services. On a separate page, customers who wish to track their packages can simply key in their consignment number to find out the status of their package delivery.
Explained Mr Tay:"It is easy to manage both the consignments and our drivers. At one glance, we can tell where an item is at, who is delivering it, how soon it should arrive at its destination - and that information can be quickly relayed to our customers."
"We are also able to provide a better service to our customers because all the information we need is in one system, and is available anytime. Our staff is able to retrieve information fast, while any customer who wants to know about the delivery status of their item can also log onto the system to check."
With 6Parcels’ easy visual interface, it took Mr. Tay's staff only a few days to be familiar with the system, quickly adapting the company's operations around it. Even invoicing, which previously took three days of painstaking work at the end of every month to process, now only takes a day because much of the information is populated automatically.
What's more, multiple users can access the system at once, easily input new information with the intuitive control panel and, pick up from the last person who submitted the data. Providing a seamless service, SAGI Group's existing customers, are no longer required to take down basic information such as their own company address or recurring delivery addresses.
To ensure ease-of-mind, 6Parcels stores all the important data securely on the cloud and provides regular backups to ensure that the data is 100% protected. At the same time, the solution's comprehensive reporting tools gives users easy access to valuable information, such as generating monthly invoices to clients and printing out drivers’ wages.
"With the operations process now streamlined, we can take on more jobs. Our costs in terms of manpower hours and mistakes made are reduced. With faster response time, it is good for businesses looking to scale up and grow bigger," enthused Mr Tay.
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