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  4. » Microsoft Teams Calling with Singtel

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Microsoft Teams Calling with Singtel

The first to be offered in Singapore, Microsoft Teams Calling with Singtel completes

Microsoft Teams’ suite of collaboration tools with Singtel’s leading voice capability. You can now make and retrieve phone calls to your email and phone contacts wherever you are. Chat, meet, call and collaborate with ease, in and out of the office.

The solution allows you to make and receive calls with a fixed line number and:

• Is seamlessly integrated with Microsoft Phone System and Teams

• Is 100% cloud-based, with no on-premises equipment needed

• Enables secure connectivity with dedicated Wildcard SSL certificate

Jump to a section
  • Features
  • Benefits
  • Pricing
  • FAQ
  • Resources

Features

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Unified workspace

  • Streamline business communications with telephony capabilities under single platform
  • Chat, meet, call and collaborate with ease, in and out of the office

No upfront cost

Subscription-based model without infrastructure and maintenance costs

Enterprise-ready PSTN calling from anywhere

  • Full PSTN access with single fixed line number
  • Seamlessly integrated with Microsoft Phone System and Teams for making and receiving calls anywhere

100% cloud-based

Hosted in Azure for access to carrier-grade telephony service with native geo redundancy

Number porting and new number assignment

Port in existing number ranges and/or get new number from Singtel

Benefits

Cost-effective
  • Eliminate infrastructure, maintenance and relocation costs.
  • Enjoy unlimited free calls in and to Singapore from anywhere.
  • Make free inter-office calls globally.
Resource-efficient
  • Answer incoming office calls from any device.
  • Retrieve missed calls and voice mails to office lines.
  • No need to manage or support a legacy PBX solution with outsourced IT management.
  • Start small and seamlessly scale up as and when required.
Enhanced experience
  • Enjoy chat, online audio and video meetings, and full phone system functionality wherever you are.
  • Customise with add-on options, such as voice recording and auto-attendant.
More benefits of using Singtel SaaS apps
  • No upfront hardware investment

  • Automatic software updates

  • Pay only what you need

  • Access anytime, anywhere

  • Dedicated helpdesk support

  • One IT administrator dashboard

  • One login to multiple apps

  • One single bill

Pricing

The pricing for Microsoft Teams Calling with Singtel varies according to your business needs, and is based on a 24-month contract.
Contact us for a one-to-one consultation now.

Payment methods

Singtel business billing account

You can pay for the app's monthly subscription using your Singtel business billing account.

If you do not have a Singtel business billing account, you can contact us to get an account.

Learn more about payment methods

Frequently asked questions

Expand all

I don’t have any Microsoft 365 subscription. Can I still subscribe to Microsoft Teams Calling with Singtel?

You will have to subscribe to one of our Microsoft 365 plans before you can add on the calling service.

I am currently using Office 365 E1. How do I enable the Teams Calling function?

You will need to subscribe to Microsoft Phone System and Microsoft Teams Calling with Singtel.

I am currently using Microsoft 365 Business Standard. How do I enable the Teams Calling function?

You will need to subscribe Microsoft 365 Business Voice and Microsoft Teams Calling with Singtel.

My current Microsoft 365 subscription is managed by my HQ overseas. Can I still subscribe to Microsoft Teams Calling with Singtel?

Yes, you can still do so if your subscription is with Singtel. You will need to provide information on the licences before deployment.

Can I retain my DDI numbers from another telco?

Yes. You can port over your DDI numbers with a one-time service charge.

Is there a limit on local calls and what are the charges?

You can enjoy unlimited free local calls.

If I make a call to a contact in Singapore while I am in overseas, will overseas charges be incurred?

No, it is still considered a local call because your DDI number is a Singapore number.

If I make a call to a US contact when I am in the US, will that be considered a local call?

No, it will be an overseas call with IDD charges incurred because your DDI number is a Singapore one.

Which IDD rate will be used for overseas calls?

It will be either Singtel IDD 001 or v019, depending on prefix used. For example, dialling 019 will be charged at v019 rate.

What are the limits for call recording?

There is no limit on duration and storage.

Still have questions? Ask our helpdesk

Resources

Contact us

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Call 1606

If you are overseas, call us at +65 6221 1606

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Mon – Fri: 8am to 7pm; Sat: 8am to 6pm; (Closed on Sun & Public Holidays)

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You can contact us through the following:


  • Call us: 1800-BUY-SaaS (1800-289-7227)
    (Mon-Fri: 9:00 am – 5:00 pm)
  • Email us: buysaas@singtel.com
  • Visit us: Singtel shop Comcentre
    (31 Exeter Road, Comcentre Business Counter, Singapore 239833)
    For visit to the Singtel shop Comcentre, please present the following documents in order to transact on behalf of your Business/Company:
    • Company Business Profile (must be within the month of application)
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Need immediate help? Call our customer service team at 1606.

Our operating hours are:
Mon – Fri: 8am to 7pm; Sat: 8am to 6pm; (Closed on Sun & Public Holidays)

Step 1: Hold for English or Press 1 for Mandarin;
Step 2: Press 2 for Technical Assistance;
Step 3: Press 5 for Singtel myBusiness & SaaS Apps

Contact us

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Contact me

If you would like to speak with a sales representative about this app, do send us a message and we will get in touch shortly.

All fields marked * are required.

3 + 1 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.

Alternatively, you can call us at 1606.

Our operating hours are:
Mon – Fri: 8am to 7pm;
Sat: 8am to 6pm;
(Closed on Sun & Public Holidays)

Step 1: Hold for English or Press 1 for Mandarin;
Step 2: Press 2 for Technical Assistance;
Step 3: Press 5 for Singtel myBusiness & SaaS Apps

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About Singtel myBusiness

Singtel myBusiness is the largest one-stop portal and Software-as-a-Service (SaaS) marketplace for Small and Medium Enterprises in Singapore. It focuses on simplifying SME's ICT adoption journey, facilitating online collaboration and helps to deliver business advantages through SaaS productivity solutions.

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