• Set up your current shared mailbox within clicks to E.Engage to collate enquiries
• No more missing or unattended enquiries
• Audit trail of new, pending and resolved enquiries.

• Encourages self-service among employees within the organisation to log incidents for troubleshooting.
• Customisable ticket categories and severity levels.
• Allows attachments of up to 2MB.

• Add internal notes that are only visible to your employees to discuss on a certain inquiry before responding to it.
• Assign the right parties to the ticket to get the inquiry sorted (e.g tickets regarding technical questions can be assigned to the technical team for further follow ups)

• Every enquiry will have a status tracking – Open, Pending and Resolved.
• Quick search and filter by name, email address, or ticket number.

• A status summary of all conversations helps you to prioritise the enquiries that are urgent.
• Incidents can be sorted by date, status, priority and supporting officers.
• A list of recent activities shows the latest status of each ticket conversation.
• .csv files can be generated and downloaded for management reporting.

• Customer support

A common issue is that emails sometimes get forgotten as there is no tagged status. With E.Engage, track and answer customer inquiries, and keep customers satisfied with timely responses.

• Sales

Keep track of your sales by having the right people (eg. product specialist) in the conversation. E.Engage can be used as a lightweight customer relation management (CRM) tool to track the status of a sales process.

• Operations

E.Engage can be used for operational tracking . If you have a system that sends and receives updates via email, forward the email to your E.Engage and it will be treated as a ticket. You can tag a status to the ticket, categorise and assign it to the parties involved.

• IT Helpdesk

Similar to customer support, you can support your internal IT needs using E.Engage. Enable your organisation with a system that keeps track of their tickets issued or service requests. Employees can have their unique login ID to view records of their inquiries on the support portal.