Features
- A status summary of all conversations helps you to prioritise the enquiries that are urgent.
- Incidents can be sorted by date, status, priority and supporting officers.
- A list of recent activities shows the latest status of each ticket conversation.
- .csv files can be generated and downloaded for management reporting.
- Customer support
A common issue is that emails sometimes get forgotten as there is no tagged status. With E.Engage, track and answer customer inquiries, and keep customers satisfied with timely responses.
- Sales
Keep track of your sales by having the right people (eg. product specialist) in the conversation. E.Engage can be used as a lightweight customer relation management (CRM) tool to track the status of a sales process.
- Operations
E.Engage can be used for operational tracking . If you have a system that sends and receives updates via email, forward the email to your E.Engage and it will be treated as a ticket. You can tag a status to the ticket, categorise and assign it to the parties involved.
- IT Helpdesk
Similar to customer support, you can support your internal IT needs using E.Engage. Enable your organisation with a system that keeps track of their tickets issued or service requests. Employees can have their unique login ID to view records of their inquiries on the support portal.
Benefits

Simple to use
- Easy-to-use interface with zero programming needed.
- Trouble tickets, replies and internal notes organised clearly.
- Reduced human error and up-to-date information, With historical data easily retrieved.

Security and control
- Data is saved on an ISO-27001 certified secured data centre with encrypted network and 99.5% guaranteed SLA uptime.
- No additional password needed - login with Microsoft.
- Password and logout session policies for users.

Access anytime, anywhere
- Accessible from any computer or mobile device.
- Get notifications and replies directly via email.
No upfront hardware investment
Automatic software updates
Pay only what you need
Access anytime, anywhere
Dedicated helpdesk support
One IT administrator dashboard
One login to multiple apps
One single bill
Pricing
E.Engage (5 Users)
S$10/mth
Inclusive of GST
(U.P: $50/mth)
Offer includes:
- 10,000 tickets/enquiries per month
Payment methods
Singtel business billing account
You can pay for the app's monthly subscription using your Singtel business billing account.
If you do not have a Singtel business billing account, you can contact us to get an account.
Frequently asked questions
- Administrator: This is usually the owner or team lead, whom wants to have visibility of all the enquiries.
- Agent: Can only viewed enquiries assigned to him/her. Consists of mainly sales people or customer service officers who front the customers or external parties directly.
Still have questions? Ask our helpdesk
Resources

Technical support
Have a question about this app? Our dedicated technical team is here to help.
Contact helpdeskContact us
Enquire online
Call 1606
If you are overseas, call us at +65 6221 1606
Our operating hours are:
Mon – Fri: 8am to 7pm; Sat: 8am to 6pm; (Closed on Sun & Public Holidays)
Step 1: Hold for English or Press 1 for Mandarin;
Step 2: Press 2 for Technical Assistance;
Step 3: Press 5 for Singtel myBusiness & SaaS Apps
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