eShop Builder is a feature- rich eCommerce platform built in with content management system (CMS) capabilities that provides online merchants with complete control over the look, content and functionality of their eCommerce store.

eShop Builder is compatible with Internet Explorer 8 or higher; Google Chrome; Mozilla Firefox v14 or higher and Safari.

Yes, definitely. If you're comfortable with writing HTML, you can click on the "Edit HTML" function in "Edit" mode.

eShop Builder is integrated with three (3) major payment gateway options. The options are eNets for local transactions and PayPal and RBS WorldPay for international transactions. eShop builder also offers offline payments that include cheque/money order and bank transfer.

eShop builder allows you to create 5 main product categories and upload up to 100 product listings.

Yes. eShop Builder allows you to add product attributes such as colour, sizes, weight, etc. You are limited to 20 product attributes per product.

Yes, your customer needs to register as a member first before making any purchase on your eShop.

Before signing up for this service, you will need your company domain name. If you do not have a domain name, click http://boronia.singnet.com.sg/domain to purchase.
To sign up for eShop Builder, customers can simply:

• Purchase online - click on the 'Buy Now' button
• Walk in to our Business @ Singtel shop Comcentre
• Contact your Account Manager or Dial 1800-BUY-SAAS (1800-289-7227)

The system does data backup regularly and the backup will not affect system performance:
(a) Daily backup – Data shall be backed up daily and stored on a backup server. Customers will be able to restore their data daily. In the event of 'accidental termination', customers would be able to retrieve their data as of the last backup, i.e. the backup on the day before.
(b) Monthly backup – At the end of each month, the data on the backup server shall be archived to external storage and stored away off-site for a period of 1 year.

Yes. You can upgrade your Web Builder to become eShop Builder. Please contact us for further assistance.

eShop Builder provides transaction reports with a define time period for you. Status reports that can be generated include:

• Items in the cart
• Check out items
• Payment received
• Processing payment
• Delivery Report
• Completed Transaction
• Cancelled Transaction

For any transaction related issue, please check with your selected payment gateway provider. Singtel will not be able to advise on any issue relating to your transactions.

Yes. eShop Builder comes with a control panel or dashboard where the user can control the settings such as the web counter, Search box and more.

No. The customer would not be able to access the OS/ database directly. The system/ server is hosted on Linux OS and is making use of the MYSQL database to store all the information entered in the CMS.

To terminate the service, customer will need to inform us at least 30 days in advance. An early termination fee will be imposed and is calculated based on the number of remaining months of the contract period multiplied by the subscription rate that customer is paying for eShop Builder. Customer would need to retrieve and backup all the current data from eShop Builder before requesting for termination. The data will be removed on the termination date.

If customer relocates to another office premise, the service remains active. Please login to update the details of the new premise.