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DocuSign

Partner: DocuSign

Under The Electronic Transactions Act, e-signatures have been legalised in Singapore since 2010. 

Recognised as the leader in digital transaction management, DocuSign is the trusted and secured digital transaction management (DTM) platform used by enterprises. Empowering more than 225,000 companies with 85 million users worldwide, DocuSign lets you send, track and sign documents anytime, anywhere on any device, reducing time spent on manual paper-based process. of approving documents. 

DocuSign allows you to:

  • Authenticate your documents with data encryption, making every document confidential and tamper-evident.
  • Compliance to the highest and broadest set of security standards.
  • Receive real-time reports of your document, including signatures of approved documents, log of approvals and related recipient actions.
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  • Features
  • Benefits
  • Pricing
  • FAQ
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Features

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Enhance security of each document with multi-level authentication

  • DocuSign meets and exceeds the most rigorous security standards for data privacy protection through industry certification it has received. It is the first electronic signature provider to be ISO 27001-certified and SSAE 16-certified (SOC 1 and SOC 2).
  • Multi-level authentication allows you to pre-set access code to increase the security protection of the document, on top of the default email notification for recipient to prove his or her identity.

Authorise documents with secured electronic signatures

  • Send and sign your documents securely on the DocuSign mobile app or web browser, anytime, anywhere, on any device.
  • All electronic signatures will receive a certificate of completion that provides proof of the signing process.

Approve/sign documents of any file type

  • DocuSign supports documents of almost any file type including Microsoft Office applications – Word, Excel and PowerPoint.
  • DocuSign will automatically digitalize the file to pdf, saving time preparing your documents for signing.
  • Reduce document preparation time by creating templates for standard document with any of the supported file types.

Automate and control the approval process of each document

  • Get full control over assigning the actions of each recipient such as setting permissions to sign and edit the document, setting restrictions to protect confidential information.
  • Set up automated email reminders for your approvers and include deadline notifications to documents not action on.

Access reports in real-time

  • Track the status of the documents in real-time and share data and statistics by exporting into a CSV file.

Ease of integration to your current system

  • DocuSign connects seamlessly to your existing systems with over 300 pre-built integrations such as Microsoft and Google.
  • You can also build custom workflow with its industry-leading eSignature open API.

Application of DocuSign across different industries

DocuSign can be used for across many industries and business functions within an organisation. Here are some examples:

1. DocuSign for Financial Services

Staying agile and competitive is key for financial institutions, and DocuSign eliminates outdated paperwork processes by enabling you and your customers to complete transactions faster digitally.

“By adding integration with DocuSign, we are able to further enhance the account opening process. Enabling electronic signatures in a digital, straight-through-processing system, we can replace manual pen-and-paper signing, faxing and overnight shipping with a one-click process.” – John Patullo, TD Ameritrade Institutional.

Sign important documents anytime, anywhere
Clients can now access documents easily from their mobile devices, making signing and approving an easy and seamless experience.

Simplify processes, expedite results
Reduce time spent on opening new accounts and approve loans faster with DocuSign. This allows your staffs to focus on getting new business.

2. DocuSign for Healthcare

DocuSign allows healthcare providers to focus on improving patient’s experience, while reducing the time spent on processing paperwork. With information at your fingertips, you can address your patient’s needs faster and more effectively.

“DocuSign is so easy to use. The hiring paperwork process was long and cumbersome, and took days on end, but now it’s simple. Now candidates are turning documents around usually the same day.” – Talent Acquisition Manager, Leading Healthcare Provider.

Quicker access to information
Patients can now save time filling up forms before consultation from their mobile device or computer with DocuSign. This not only allows physicians to access to the most updated information, but also enhance the patient experience.

3. DocuSign for Insurance

Time is of essence in the insurance industry, and DocuSign ensures that closing business deals is now quick and seamless with automated workflow process.

“The time savings from DocuSign is significant and substantial. I can’t imagine our business without DocuSign.” – Jeff Arnold, President, RightSure Insurance.

Drive business revenue
Cumbersome paper process might increase the time to close the deal, thus affecting sales revenue. With DocuSign, documents are completed in minutes, and returned error-free, allowing businesses to focus more on sales and less on tracking documents.

Reduce errors and omissions
With DocuSign electronic signatures, data can be captured and verified at point-of-signature, and retained into the system for downstream use.

Increased convenience for clients to sign anytime, anywhere
DocuSign’s cloud-based, mobile-enabled technology provides your clients with an easier, faster and more convenient way to sign documents no matter where they are.

Benefits

Secure and Safe
  • Documents are protected with the highest bank-grade security.
  • Zero maintenance downtime.
Improve immediate ROI
  • Increased productivity with average 95% faster turnaround time for document completion.
  • Save time and cost with a digitalised workflow.
Ease of adoption
  • Integrate with your internal systems to achieve full automation through open API.
  • Pre-built integration with popular services, such as Microsoft, Google, Salesforce and SAP.
More benefits of using Singtel SaaS apps
  • No upfront hardware investment

  • Automatic software updates

  • Pay only what you need

  • Access anytime, anywhere

  • Dedicated helpdesk support

  • One IT administrator dashboard

  • One login to multiple apps

  • One single bill

Pricing

The pricing for DocuSign varies according to your business needs. All offers for this app include 12-month, 24-month or 36-month contract.
Contact us for a one-to-one consultation now.

Payment methods

Singtel business billing account

You can pay for the app's monthly subscription using your Singtel business billing account.

If you do not have a Singtel business billing account, you can contact us to get an account.

Learn more about payment methods

Frequently asked questions

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What is an Electronic Signature?

Electronic signatures, or better known as eSignatures, are a broad category of methods used for electronically signing a document. Electronic signatures are legally binding under The Electronic Transactions Act in Singapore.

Are DocuSign’s electronic signature secure?

DocuSign follows industry-leading best practices to secure your data and transactions. Each electronic signature is unique, documentable, encrypted and tamper-evident. DocuSign ensures the confidentiality of all transactions and maintains a comprehensive audit trail of signing events.

How do recipients sign documents with DocuSign?

With DocuSign, recipients of a document can access documents on an Internet-enabled device (e.g. mobile phone, tablet or PC). Simple instructions are provided to guide the recipients through the signing process, even adopting an electronic signature. Upon completion, the recipients will save the signed document.

What type of documents is supported?

You can use DocuSign to sign virtually any type of document: .doc, .docx, .pdf, .xls, .xlsx, .txt, and more. DocuSign works with your documents, and is integrated into many of the tools and business systems you already use, including salesforce.com, Microsoft Office 365 (including Microsoft Outlook, Word, and SharePoint), Box.com, Dropbox, Google Apps, Google Drive, Microsoft Dynamics CRM, Microsoft OneDrive, NetSuite, SugarCRM. DocuSign is also available for iOS, Android, and Windows devices.

Is there size limitation for a document for an envelope?

It is recommended for document size to be 5 MB and the maximum size allowed is 25 MB per document. There is no limit for the cumulative file size of all documents.

Is there document limit for an envelope?

There is no limit to the number of documents you can attach to an envelope.

Still have questions? Ask our helpdesk

Resources

Technical support

Have a question about this app? Our dedicated technical team is here to help.

Contact helpdesk

Articles & case studies

  • 6 simple steps to creating a paperless office
  • Want to reduce cost and increase security? Use e-signatures
  • How companies can benefit from digitising workflows
  • How e-signatures help businesses increase cash flow and efficiency
  • Are small business customers ready for e-signatures?
Learn more

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DocuSign

DocuSign® is changing how business gets done by empowering more than 225,000 companies and 85 million users in 188 countries to sign, send and manage documents anytime, anywhere, on any device, with confidence.

DocuSign replaces printing, faxing, scanning and overnighting documents with the easiest, fastest, most trusted way to make every approval and decision digital.

Organizations of all sizes and industries are accelerating contracts, approvals and workflows with DocuSign’s Digital Transaction Management (DTM) platform and eSignature solution. DocuSign keeps life and business moving forward.

You can contact us through the following:


  • Call us: 1800-BUY-SaaS (1800-289-7227)
    (Mon-Fri: 9:00 am – 5:00 pm)
  • Email us: buysaas@singtel.com
  • Visit us: Singtel shop Comcentre
    (31 Exeter Road, Comcentre Business Counter, Singapore 239833)
    For visit to the Singtel shop Comcentre, please present the following documents in order to transact on behalf of your Business/Company:
    • Company Business Profile (must be within the month of application)
    • Letter of Authorisation for the Bearer (under Company letterhead)
    • Original Bearer's documents: NRIC or Employment Pass/ Staff Pass (together with photo identification, e.g. Passport)

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Need immediate help? Call our customer service team at 1606.

Our operating hours are:
Mon – Fri: 8am to 7pm; Sat: 8am to 6pm; (Closed on Sun & Public Holidays)

Step 1: Hold for English or Press 1 for Mandarin;
Step 2: Press 2 for Technical Assistance;
Step 3: Press 5 for Singtel myBusiness & SaaS Apps

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10 + 9 =
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Alternatively, you can call us at 1606.

Our operating hours are:
Mon – Fri: 8am to 7pm;
Sat: 8am to 6pm;
(Closed on Sun & Public Holidays)

Step 1: Hold for English or Press 1 for Mandarin;
Step 2: Press 2 for Technical Assistance;
Step 3: Press 5 for Singtel myBusiness & SaaS Apps

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About Singtel myBusiness

Singtel myBusiness is the largest one-stop portal and Software-as-a-Service (SaaS) marketplace for Small and Medium Enterprises in Singapore. It focuses on simplifying SME's ICT adoption journey, facilitating online collaboration and helps to deliver business advantages through SaaS productivity solutions.

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